IT Operations & Support Lead

Purdue University; West Lafayette (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Purdue University’s Athletics Information Technology team seeks a Lead Technical Support Analyst to own operations and system administration across Athletics IT services. You will develop documentation, lead projects, and coordinate with Central IT and external vendors to ensure reliable, well‑documented services.

The role emphasizes escalation support, training material creation, and user adoption initiatives while maintaining governance and security standards within the Athletics organization.

Qualifications

• Associate’s degree in information technology or related discipline.
• Two years of IT or customer-focused technical experience in operations administration.
• Experience supporting enterprise IT systems and serving as an escalation point for issues.
• Working knowledge of servers, network infrastructure, and computer hardware/software in a managed IT environment.
• Experience supporting macOS and Windows operating systems, as well as mobile devices, in a managed enterprise environment.

Responsibilities

• Serve as the primary administrator for designated Athletics IT systems and services.
• Coordinate system changes, upgrades, and project delivery with internal staff, Central IT, and vendors.
• Develop, document, and maintain operational procedures and training materials.
• Provide escalation support for technical and service issues beyond frontline support.
• Ensure secure system access and compliance with governance and security requirements.

Skills

Technical communication

Documentation

Training delivery

Problem solving

Project coordination

Time management

Education

Associate’s degree in IT or related

Tools

TeamDynamix

SCCM/MECM

Active Directory

Sassafras

Rapid7

Job description

Purdue University’s Athletics Information Technology team seeks a Lead Technical Support Analyst to own operations and system administration across Athletics IT services. You will develop documentation, lead projects, and coordinate with Central IT and external vendors to ensure reliable, well‑documented services.

The role emphasizes escalation support, training material creation, and user adoption initiatives while maintaining governance and security standards within the Athletics organization.