Lead IT Help Desk Technician II: Mentorship & Strategy

Clark Pacific; Eloy (AZ); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision Insurance

Medical FSA

Dependent Care FSA

Employer-paid life insurance

Voluntary benefits: critical illness,

Descripción de la vacante

Clark Pacific is seeking an IT Help Desk Technician II to be the lead point of contact for end users. You will coach junior technicians and work with the IT Manager to deploy strategies for installing, diagnosing, repairing, and upgrading end-user devices to ensure peak workstation performance.

Responsibilities include hands-on troubleshooting, documenting incidents, and providing proactive user support. Strong communication and collaboration are essential to what we do at Clark Pacific.

Formación

• Bachelor's degree in MIS or Computer Science or equivalent experience.
• Minimum 4 years in IT Help Desk Support.
• CompTIA A+/Security+/Network+, Azure fundamentals, ITIL foundation desirable.
• Experience with desktop/server OS, MS Intune, Entra ID, ChatGPT, and M365 required.
• Extensive Office/SharePoint and construction software knowledge preferred.

Responsabilidades

• Serve as lead point of contact for end users for support and maintenance.
• Coach and mentor first-level technicians; collaborate with IT Manager on strategy.
• Install, diagnose, repair, and upgrade end-user devices and software.
• Troubleshoot issues via in person, remote tools, phone or chat.
• Record and document IT service incidents; resolve per SLAs.
• Provide proactive support to maintain optimal workstation performance.
• Assist with hardware projects, installations, and new computer deployments.
• Create knowledge bases and user help sheets for self-service.

Conocimientos

Excellent communication

Mentoring

Leadership potential

Attention to detail

Organization

Problem solving

Escalation management

Team collaboration

End-user support

Educación

Bachelor's degree MIS or CS

4 years IT Help Desk experience

ITIL foundation or certifications

Herramientas

MS Intune

Entra ID

ChatGPT

M365

Office 365

SharePoint

Revit

Tekla

Viewpoint

Bluebeam

AutoCAD

MS Excel

Descripción del empleo

Clark Pacific is seeking an IT Help Desk Technician II to be the lead point of contact for end users. You will coach junior technicians and work with the IT Manager to deploy strategies for installing, diagnosing, repairing, and upgrading end-user devices to ensure peak workstation performance.

Responsibilities include hands-on troubleshooting, documenting incidents, and providing proactive user support. Strong communication and collaboration are essential to what we do at Clark Pacific.