IT Help Desk Lead – End-User Support & Mentoring

Clark Pacific; Coolidge (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Medical FSA

Dependent Care FSA

Employer-paid life insurance

Voluntary ancillary benefits (critical

Illness, group accident, hospital

401k matching

Job summary

Clark Pacific is seeking an IT Help Desk Technician II to be the lead contact for end users, providing timely support and maintenance for end-user computing environments. You will mentor junior technicians and collaborate with the IT Manager to shape strategy for installing, diagnosing, and upgrading endpoints.

Ideal candidates have a MIS/CS degree or related experience, 4+ years in IT help desk, and relevant certifications. Strong communication and leadership potential are essential.

Qualifications

• Bachelor's degree in MIS or Computer Science or equivalent experience.
• Minimum 4 years in IT Help Desk Support.

Responsibilities

• Serve as lead point of contact for end users to receive support and maintenance.
• Coach and mentor first level technicians and collaborate with IT Manager on strategy for device lifecycle.
• Troubleshoot hardware/software issues via in-person, remote, phone, or chat and document incidents.

Skills

Exceptional communication

Mentoring

Collaboration

Attention to detail

Organization

Problem solving

Escalation management

Leadership potential

Excel

Office Suite

Education

Bachelor's degree in MIS or Computer Science

Tools

MS Intune

Entra ID

ChatGPT

M365

SharePoint

Revit

Tekla

Viewpoint

Bluebeam

AutoCAD

Job description

Clark Pacific is seeking an IT Help Desk Technician II to be the lead contact for end users, providing timely support and maintenance for end-user computing environments. You will mentor junior technicians and collaborate with the IT Manager to shape strategy for installing, diagnosing, and upgrading endpoints.

Ideal candidates have a MIS/CS degree or related experience, 4+ years in IT help desk, and relevant certifications. Strong communication and leadership potential are essential.