Lead IT Endpoint & Productivity Specialist

Smithfield Support Services Corp; Smithfield (VA); On-site; USD 60,000 - 88,000; Full time

Benefits offered by this job

Be Well programs

LinkedIn Learning

Guild tuition assistance

Smithfield Scholarship Program

Job summary

Smithfield Foods is seeking an IT Endpoint Analyst to lead the implementation and support of associate productivity technology across the organization. The role focuses on lifecycle planning, issue diagnosis, and bridging business users with IT resources.

You will work with Architecture, Infrastructure and Security teams to prepare associates for new equipment and processes, and you may travel to sites for deployments and training.

Qualifications

• Bachelor's degree from an accredited four-year college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required.
• Broad experience with software, application, and operating system administration, support, and deployments to Windows, Apple, and Android end user devices including desktops, laptops, virtual desktops, iPads, tablets, mobile devices.
• Broad experience with major OEM third-party software such as Microsoft Office 365 products, Adobe, Java, Apple Business Manager, etc).
• Experience with remote-control tools such as TeamViewer or RDP.
• Experience with endpoint-based technologies.
• Knowledge and aptitude with configuring and troubleshooting hardware and software on PCs.
• Knowledge of Windows security updates, Driver, and system patching.

Responsibilities

• Serves as a key liaison between associates and IT.
• Translates business needs into IT requirements for cost-saving initiatives and requests for new associate productivity technology, system enhancements and upgrades.
• Participates in testing and implement changes, enhancements, and upgrades to associate productivity solutions.
• Recommends innovative uses of existing associate productivity solutions to reduce manual effort and drive continuous improvement.
• Assists in deploying new associate productivity solutions and processes in support of strategic initiatives.
• Implements changes to productivity solutions with minimal business impact by following standards.

Skills

End user device management

Remote support tools

Windows/macOS/Android administration

Patch and security updates

Hardware troubleshooting

Analytical thinking

Automation mindset

Education

Bachelor's degree in Computer/IT field

2+ years relevant experience

Tools

Office 365

Adobe

Java

Apple Business Manager

TeamViewer

RDP

Job description

Smithfield Foods is seeking an IT Endpoint Analyst to lead the implementation and support of associate productivity technology across the organization. The role focuses on lifecycle planning, issue diagnosis, and bridging business users with IT resources.

You will work with Architecture, Infrastructure and Security teams to prepare associates for new equipment and processes, and you may travel to sites for deployments and training.