IT Endpoint Analyst

Smithfield Support Services Corp; Smithfield (VA); Presencial; USD 60.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be Well programs

LinkedIn Learning

Guild tuition assistance

Smithfield Scholarship Program

Descripción de la vacante

Smithfield Foods is seeking an IT Endpoint Analyst to lead the implementation and support of associate productivity technology across the organization. The role focuses on lifecycle planning, issue diagnosis, and bridging business users with IT resources.

You will work with Architecture, Infrastructure and Security teams to prepare associates for new equipment and processes, and you may travel to sites for deployments and training.

Formación

• Bachelor's degree from an accredited four-year college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required.
• Broad experience with software, application, and operating system administration, support, and deployments to Windows, Apple, and Android end user devices including desktops, laptops, virtual desktops, iPads, tablets, mobile devices.
• Broad experience with major OEM third-party software such as Microsoft Office 365 products, Adobe, Java, Apple Business Manager, etc).
• Experience with remote-control tools such as TeamViewer or RDP.
• Experience with endpoint-based technologies.
• Knowledge and aptitude with configuring and troubleshooting hardware and software on PCs.
• Knowledge of Windows security updates, Driver, and system patching.

Responsabilidades

• Serves as a key liaison between associates and IT.
• Translates business needs into IT requirements for cost-saving initiatives and requests for new associate productivity technology, system enhancements and upgrades.
• Participates in testing and implement changes, enhancements, and upgrades to associate productivity solutions.
• Recommends innovative uses of existing associate productivity solutions to reduce manual effort and drive continuous improvement.
• Assists in deploying new associate productivity solutions and processes in support of strategic initiatives.
• Implements changes to productivity solutions with minimal business impact by following standards.

Conocimientos

End user device management

Remote support tools

Windows/macOS/Android administration

Patch and security updates

Hardware troubleshooting

Analytical thinking

Automation mindset

Educación

Bachelor's degree in Computer/IT field

2+ years relevant experience

Herramientas

Office 365

Adobe

Java

Apple Business Manager

TeamViewer

RDP

Descripción del empleo

Have a seat at our table. When you join Smithfield, you become part of something special – a company that’s sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

Your Opportunity

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. The IT Endpoint Analyst takes a lead role in implementing and supporting associate productivity technology solutions, with a focus on continuous improvement, application of industry-recognized best practices, and standardization across the organization. This role is vital in the delivery and support of all associate productivity devices used across the business, and to helping bridge the gap between business users and IT technical resources. The focus is on consultation, life cycle planning, diagnosis and resolution of technical issues, problem management, capacity planning, specification testing, and ensuring device and information security. The IT Endpoint Analyst is a leader who works with internal and external partners to meet associate’s productivity requirements and exceed employee experience expectations. By leveraging experience, leadership, self-motivation, and multi-tasking skills, as well as an understanding of cross-functional relationships, the IT Endpoint Analyst will help deliver process and associate productivity technology solutions supporting the business.

Core Responsibilities

• Serves as a key liaison between associates and IT.
• Translates business needs into IT requirements for cost-saving initiatives, and requests for new associate productivity technology, system enhancements and upgrades.
• Participates in the testing and implementation of changes, enhancements, and upgrades to associate productivity solutions.
• Recommends innovative uses of existing associate productivity solutions to reduce manual effort, maximize the return on our investment, and drive continuous improvement.
• Assists in deploying new associate productivity solutions and operational processes in support of strategic business initiatives.
• Implements changes to associate productivity solutions with minimal impact to the business by following enterprise standards and procedures.
• Ensures appropriate life cycle management of endpoint software and hardware.
• Liaises with Architecture, Infrastructure and Security teams to prepare associates for new associate productivity equipment, systems, and processes.
• Serves as a point of escalation to the Service Desk.
• Travels to sites, when appropriate, to assist with issue resolution, deployments, and training.
• Prioritizes associate productivity solution issues and performs root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Maintains and enhances associate productivity solutions as required to support changing business and technical needs.
• Leads the support efforts for all associate productivity equipment such as desktop PCs, laptop PCs, tablets, scanners, printers, mobile devices, etc.
• Simplifies, standardizes, and automates wherever possible.
• Develops and maintains a working knowledge of new associate productivity technologies, keeps accurate inventories of equipment, systems, and processes, and updates the knowledge base of known problem resolutions.
• Abides by all policies, rules and regulations of the company including all applicable safety rules, regulations, and procedures.
• Supports corporate programs, goals, and initiatives.
• In addition to the essential job functions described above, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based on organizational growth.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

Bachelors degree from an accredited four-year college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required.

Broad experience with software, application, and operating system administration, support, and deployments to Windows, Apple, and Android end user devices including (desktops, laptops, virtual desktops, iPads, tablets, mobile devices).

Broad experience with major OEM third-party software such as Microsoft Office 365 products, Adobe, Java, Apple Business Manager, etc).

Experience with remote-control tools such as TeamViewer or RDP.

Experience with endpoint-based technologies.

Knowledge and aptitude with configuring and troubleshooting hardware and software on PCs.

Knowledge of Windows security updates, Driver, and system patching.

Ability to effectively manage a variety of tasks and projects simultaneously.

Self-directed, critical thinker and decision maker, with strong analytical and problem-solving skills.

Maintains composure under pressure.

A passion to automate.

Drives execution, demonstrates professional competence, works with minimal supervision and is self-motivated and reliable.

Works harmoniously within the team and with other departments.

Effectively communicates verbally and in writing.

Acts with integrity and honesty, displays high ethical conduct, and holds themselves accountable.

Exhibits flexibility in response to changing demands, works additional hours as needed and is prepared to travel as required.

Work Environment & Physical Demands

Although work will be mostly performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility. Travel occasionally required.

Compensation

The expected pay range for this position is $60,000 - $87,500 annually.

Benefits

• Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire.
• Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations.
• At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.
• Smithfield offers robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost.
• These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• We provide comprehensive training and professional development programs designed to help you reach your full potential.
• Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs.
• Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Relocation Package Available No EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

About Smithfield Foods

Headquartered inSmithfield, Virginia,since 1936,Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.