Senior IT Endpoint Analyst-2

Smithfield Foods; Smithfield (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Smithfield Foods is seeking a Senior IT Endpoint Analyst to lead endpoint infrastructure, including desktops, laptops, mobile devices, and accessories. The role focuses on security, performance, and user satisfaction while partnering with Endpoint Engineering to standardize and innovate.

The candidate will mentor teammates, handle lifecycle planning, and drive initiatives across locations with a strong emphasis on automation and process improvement.

Qualifications

• Bachelor’s Degree from an accredited four-year college or university and 5+ years of relevant experience, or an equivalent combination of education and experience, required.
• Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets and mobile devices.
• Familiarity with Microsoft Office 365, Adobe, Java and system administration tools.
• Experience with endpoint technologies, security updates, driver configurations and system patching on PCs.

Responsibilities

• Translate business needs into technical requirements for endpoint projects and improvements.
• Lead or participate in testing, deployment, and implementation of new endpoint solutions.
• Identify and implement automation and process improvements for endpoint management.
• Manage the lifecycle of endpoint hardware and software, including asset tracking in CMDB.
• Collaborate with Architecture, Infrastructure, Applications and Security teams for deployments and security compliance.
• Serve as escalation point for complex endpoint issues and perform root-cause analysis.

Skills

Windows devices

Apple devices

Android devices

Office 365

Adobe

Java

Education

Bachelor's degree

Tools

Microsoft Office 365

Adobe

Java

Job description

Senior IT Endpoint Analyst

As a Senior IT Endpoint Analyst, you will lead the implementation, support, and continual improvement of the organization’s endpoint infrastructure, including desktops, laptops, mobile devices and peripheral equipment. You will play a key role in delivering high-quality endpoint solutions—ensuring security, performance, and user satisfaction. This role serves as a bridge between technical teams and end users, with a focus on lifecycle planning, issue resolution, capacity management, and consultation. You will also serve as a mentor to team members and lead initiatives in collaboration with the Endpoint Engineering team to drive standardization and innovation.

What you’ll do

• Endpoint Strategy & Delivery: Translate business needs into technical requirements for endpoint engineering projects, cost‑saving initiatives, and system enhancements, ensuring alignment with enterprise objectives.
• Deployment & Implementation: Lead or participate in testing, deployment, and implementation of new endpoint solutions, ensuring minimal business disruption and adherence to IT standards.
• Innovation & Continuous Improvement: Identify and recommend innovative uses of existing endpoint and productivity technologies to automate processes, reduce manual effort, and maximize ROI.
• Asset Lifecycle Management: Manage the lifecycle of endpoint hardware and software, including deployment, configuration, and maintenance of desktops, laptops, mobile devices and accessories, while ensuring all asset additions, updates, and retirements are accurately tracked in the CMDB to support lifecycle visibility and compliance.
• Collaboration & Support: Collaborate with Architecture, Infrastructure, Applications and Security teams to prepare associates for new technology deployments and ensure consistent compliance with security protocols.
• Escalation & Troubleshooting: Serve as a point of escalation for complex endpoint issues from the Service Desk; perform root‑cause analysis and implement solutions to prevent recurrence.
• Training & Field Support: Provide on‑site or virtual assistance with deployments, troubleshooting, and associate training; ensure adoption of endpoint solutions across locations.
• Standardization & Automation: Simplify, standardize, and automate endpoint management processes to improve efficiency and scalability across the enterprise.
• Technology Awareness: Stay current on endpoint technology trends, tools, and methodologies to anticipate business needs and recommend emerging solutions.
• Governance & Compliance: Abide by all company policies, safety regulations, and procedures while supporting Smithfield’s programs, goals, and initiatives.

What we’re seeking

• Education & Experience: Bachelor’s Degree from an accredited four‑year college or university and 5+ years of relevant experience, or an equivalent combination of education and experience, required.
• Technical Expertise: Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets and mobile devices.
• Software & Tools Knowledge: Familiarity with Microsoft Office 365, Adobe, Java and system administration tools.
• Endpoint & System Proficiency: Experience with endpoint technologies, security updates, driver configurations and system patching on PCs.
• Remote Support Experience: Hands‑on use of remote administration and screen sharing solutions for troubleshooting and user support.
• System & Security Knowledge: Strong understanding of Windows security updates, driver and system patching, and PC hardware/software configuration and troubleshooting to ensure performance, reliability and compliance.
• Analytical & Problem‑Solving Skills: Self‑directed critical thinker with strong analytical and problem‑solving skills, capable of managing multiple priorities simultaneously while maintaining composure under pressure.
• Process Improvement & Automation: Passionate about automation and continuous improvement, demonstrating initiative to streamline endpoint operations and enhance efficiency across systems and processes.
• Collaboration & Professionalism: Works harmoniously with peers and cross‑functional teams, displaying integrity, accountability and high ethical standards while contributing to a positive and inclusive work environment.
• Communication & Leadership: Effectively communicates technical concepts verbally and in writing to diverse audiences; drives execution with professionalism, reliability and minimal supervision.
• Adaptability & Commitment: Flexible and responsive to evolving business needs, willing to work additional hours or travel as required to support business priorities and operational continuity.

Other skills that make you stand out

• Travel flexibility – willingness to travel as needed.
• Process improvement focus – passionate about automation and increasing efficiency.
• Critical thinking – strong decision‑making and analytical skills under pressure.
• Team & adaptability – demonstrates a team‑first mindset and adaptability to changing needs.

Physical demands & work environment

• Although work will be mostly performed in an office environment, the role requires ability to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.

The expected pay range for this position is $75,000 – $110,000 annually.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package.

EEO Information

Smithfield is an equal‑opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757‑357‑1595.