Lead IT End-User Support — Healthcare Systems

Regional One Health; Memphis (TN); On-site; USD 70,000 - 105,000; Full time

Job summary

Regional One Health seeks an experienced IT End-User Support lead to provide functional and technical expertise for hospital applications. You will analyze processes, guide SOP updates, and enforce data integrity while coordinating with vendors and internal teams.

This role drives system improvements and supports performance initiatives in a healthcare environment. You will mentor staff, generate routine reports from the ticket system, and ensure proper approvals for changes, aligning with

Qualifications

• Bachelor's degree or equivalent in Information Systems, Healthcare or related field required.
• Minimum 2 years of experience in healthcare IT or related system integration.
• Experience with multiple system applications and knowledge of data flows.

Responsibilities

• Act as functional/technical SME for core and advanced system functionality.
• Lead projects and coordinate new systems or upgrades with stakeholders.
• Maintain SOPs and update documentation for system changes.
• Escalate complex issues to vendor/IT management and ensure timely resolutions.

Skills

Root cause analysis

Project leadership

End-User Support

Vendor escalation

Knowledge base management

Education

Bachelor's Degree

Tools

Ticketing system

Job description

Regional One Health seeks an experienced IT End-User Support lead to provide functional and technical expertise for hospital applications. You will analyze processes, guide SOP updates, and enforce data integrity while coordinating with vendors and internal teams.

This role drives system improvements and supports performance initiatives in a healthcare environment. You will mentor staff, generate routine reports from the ticket system, and ensure proper approvals for changes, aligning with