Lead Intake Specialist

Handsome Homebuyer; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

4 weeks of paid time off

Company-paid holidays

Homebuyers Assistance Program

Career growth opportunities

Job summary

Handsome Homebuyer is seeking a motivated Lead Intake Specialist to be the first point of contact for inbound leads. You will build rapport, uncover motivation, and ensure opportunities are handed off to the acquisitions team for closing.

You will manage lead flow from calls to follow-ups, maintain CRM updates in Podio/Salesforce and Asana, and collaborate with the acquisitions team to hit weekly and monthly targets in a fast-paced real estate environment.

Qualifications

• 1–3 years of experience in customer service or inside sales.
• Excellent oral and written communication skills across phone, text, and email.
• Strong organizational and time management abilities.
• Disciplined with CRM updates (Salesforce/Podio) and timely follow-ups.

Responsibilities

• Serve as the primary contact for inbound leads with excellent service.
• Answer and manage inbound leads via phone, web, and referrals.
• Qualify leads by gathering property, motivation, and timeline details.
• Build rapport with homeowners during the first conversation.
• Maintain a structured follow-up cadence via phone, text, and email.
• Update and track all activity in CRM (Podio/Salesforce) and Asana.
• Set qualified appointments for Field Sales Representatives.

Skills

Customer service

Inside sales

Communication

CRM discipline

Tools

Podio

Salesforce

Asana

Job description

Handsome Homebuyer is one of Long Island's fastest-growing real estate investment companies. We acquire, renovate, build, and sell properties with speed, precision, and pride.

We are seeking a highly motivated, driven, and customer-focused individual who can own the first conversation and set the stage for closed deals. Your ability to connect with clients, identify their needs, and communicate our value proposition will be essential in helping us expand our reach and maintaining our reputation for exceptional service. If you thrive in a fast-paced, high-energy environment and are eager to make an impact at a dynamic organization, we welcome you to apply!

Role Overview

As the Lead Intake Specialist, you'll be the first point of contact for all inbound leads. Your mission is to build rapport quickly, uncover motivation, and ensure no opportunity slips through the cracks. You'll manage the entire lead flow from answering inbound calls to persistent follow-up, and hand off qualified prospects to our acquisitions team. This role is ideal for someone who thrives on phone conversations, consistent follow-up, and excellent client experience.

Key Responsibilities

• Serve as the primary contact for incoming leads, providing excellent customer service.
• Answer and manage all inbound leads via phone, web, and referrals.
• Qualify leads by gathering key details about the property, motivation, and timeline to sell.
• Build rapport and trust with homeowners during the first conversation.
• Maintain a structured follow-up cadence with leads via phone, text, and email.
• Ensure all lead activity is updated, tracked, and documented in the CRM (Podio/Salesforce) and Asana.
• Set qualified appointments for Field Sales Representatives.
• Collaborate with the acquisitions team to achieve weekly and monthly performance targets.

Required Skills & Qualifications

• 1-3 years of experience in customer service, inside sales, or lead intake.
• Excellent oral and written communication skills via phone, text, and email.
• Strong organizational and time management abilities.
• Disciplined with CRM updates (continuously updating Salesforce records, and timely follow-ups).
• Estimated total annual earnings: $65,000–$90,000 (based on performance)
• Medical, Dental, and Vision coverage
• Generous 4 weeks of paid time off
• Company-paid holidays
• Homebuyers Assistance Program
• Career growth, professional development, and learning opportunities
• Join a high-performing, motivated, fast-paced sales team