Lead Intake & Qualification Specialist

Handsome Homebuyer; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

4 weeks of paid time off

Company-paid holidays

Homebuyers Assistance Program

Career growth opportunities

Job summary

Handsome Homebuyer is seeking a motivated Lead Intake Specialist to be the first point of contact for inbound leads. You will build rapport, uncover motivation, and ensure opportunities are handed off to the acquisitions team for closing.

You will manage lead flow from calls to follow-ups, maintain CRM updates in Podio/Salesforce and Asana, and collaborate with the acquisitions team to hit weekly and monthly targets in a fast-paced real estate environment.

Qualifications

• 1–3 years of experience in customer service or inside sales.
• Excellent oral and written communication skills across phone, text, and email.
• Strong organizational and time management abilities.
• Disciplined with CRM updates (Salesforce/Podio) and timely follow-ups.

Responsibilities

• Serve as the primary contact for inbound leads with excellent service.
• Answer and manage inbound leads via phone, web, and referrals.
• Qualify leads by gathering property, motivation, and timeline details.
• Build rapport with homeowners during the first conversation.
• Maintain a structured follow-up cadence via phone, text, and email.
• Update and track all activity in CRM (Podio/Salesforce) and Asana.
• Set qualified appointments for Field Sales Representatives.

Skills

Customer service

Inside sales

Communication

CRM discipline

Tools

Podio

Salesforce

Asana

Job description

Handsome Homebuyer is seeking a motivated Lead Intake Specialist to be the first point of contact for inbound leads. You will build rapport, uncover motivation, and ensure opportunities are handed off to the acquisitions team for closing.

You will manage lead flow from calls to follow-ups, maintain CRM updates in Podio/Salesforce and Asana, and collaborate with the acquisitions team to hit weekly and monthly targets in a fast-paced real estate environment.