Lead Intake / CRM Manager

Jobs for Humanity; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

ABG is seeking a highly responsive Appointment Setter and HubSpot CRM Manager to work remotely from Lebanon. You will handle inbound leads within 60 seconds, qualify opportunities, and schedule appointments with the right ABG team members.

You will also manage data quality in HubSpot, including contacts, companies, deals, and activities. The role emphasizes urgency, professional English communication with business owners and decision-makers, and proactive outreach via cold calls and emails to

Qualifications

• Incredible spoken and written English; professional communication with owners, developers, investors.
• Strong telephone presence and active listening skills.
• Ability to qualify leads and identify decision-makers.

Responsibilities

• Inbound Lead Response: answer inquiries within 60 seconds and document responses.
• Lead Qualification: assess project details, owners, location, and decision-makers.
• Appointment Setting: schedule meetings with correct ABG team members and send confirmations.
• HubSpot CRM Management: maintain accurate contacts, companies, deals, and activities.

Skills

English proficiency

Phone etiquette

Communication with decision-makers

Tools

HubSpot CRM

Job description

Headquarters: Beirut, Lebanon

URL: http://jobsforhumanity.com

Company Description

AB Group PLLC is a dynamic architecture firm with a passion for delivering innovative and impactful designs. Specializing in hospitality, multifamily, and office projects, we take pride in creating spaces that inspire. We are expanding our talented team and looking for a skilled Autodesk Revit Draftsperson to join us remotely from Lebanon.

Job Description

Position Overview

ABG is seeking a highly responsive, articulate, and results-driven Appointment Setter and HubSpot CRM Manager.

This person will be responsible for contacting new inbound leads within 60 seconds of:

Submitting a contact form through the ABG website.

Calling ABG's front desk line.

Leaving a voicemail or missed call.

Entering ABG's lead system through another marketing channel.

This position requires an exceptionally high sense of urgency. Every minute of delay reduces the likelihood of connecting with and converting a prospective client.

The successful candidate must have impeccable spoken and written English, a confident telephone presence, strong listening skills, and the ability to communicate professionally with business owners, developers, contractors, investors, property owners, and other decision-makers.

The role also includes cold calling and cold emailing targeted contact lists to create new relationships and generate opportunities in specific geographic and industry markets.

Core Responsibilities

Inbound Lead Response

Monitor website inquiries, phone calls, voicemails, emails, and assigned lead notifications throughout working hours.

Call every new website lead within 60 seconds of form submission.

Return every missed front desk call within 60 seconds of receiving the notification.

Answer live calls promptly and professionally whenever assigned to front desk coverage.

Send an immediate follow-up email when a lead does not answer.

Continue following up through an organized call and email cadence until the lead:

Responds.

Schedules an appointment.

Requests future follow-up.

Is confirmed as unqualified.

Opts out of further communication.

Never allow an inbound lead to sit in HubSpot without a documented response attempt and scheduled next action.

Lead Qualification

Conduct an effective initial conversation to understand:

Prospect name, company, and contact information.

Project address and geographic location.

Project type and intended use.

Requested architectural, engineering, interior design, permitting, or consulting services.

Current project status.

Estimated project size and scope.

Target schedule.

Preliminary construction or design budget.

Property ownership or site-control status.

Decision-makers involved.

How the prospect heard about ABG.

Identify whether the opportunity is aligned with ABG's services and target markets.

Ask clear and direct questions without making the prospect feel interrogated.

Avoid providing technical, legal, pricing, or code-related advice beyond the approved qualification script.

Escalate urgent, high-value, or strategically important opportunities immediately.

Appointment Setting

Schedule qualified prospects with the correct ABG team member.

Confirm the appointment date, time, meeting format, project address, and attendee information.

Send calendar invitations and confirmation messages immediately.

Send appointment reminders to improve attendance.

Reschedule cancelled or missed appointments quickly.

Ensure the assigned ABG team member has complete qualification notes before the meeting.

Follow up after the appointment when directed and update the opportunity status in HubSpot.

HubSpot CRM Management

Serve as the day-to-day owner of sales data quality in HubSpot.

Create and maintain accurate:

Contact records.

Company records.

Deal records.

Lead-source information.

Deal stages.

Activity records.

Follow-up tasks.

Appointment records.

Log every call, voicemail, email, response, qualification note, appointment, and follow-up action.

Ensure every open lead has:

A clearly assigned owner.

The correct pipeline stage.

Complete contact information.

A documented last activity.

A scheduled next action.

A realistic follow-up date.

Move deals through ABG's sales pipeline based on verified activity:

First Contact.

Discovery.

Send Fee.

Fee Sent.

Standby.

Accepted.

Send Contract.

Contract Sent.

Project Won or Project Lost.

Prevent duplicate contacts, companies, and deals.

Standardize naming conventions and correct incomplete or inaccurate records.

Identify stale deals, overdue tasks, missing follow-ups, and opportunities without recent activity.

Maintain lead lists, call queues, workflows, templates, sequences, and reporting dashboards.

Produce daily and weekly reports covering:

New inbound leads.

Average response time.

Leads contacted within 60 seconds.

Contact rate.

Qualified leads.

Appointments scheduled.

Appointment attendance rate.