Lead Infrastructure Operations Engineer (Infrastructure Operations)

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Collaborative team environment

Professional development and mentoring

Focus on continuous improvement and创新

Job summary

Ladders seeks a Lead Infrastructure Operations Engineer to own and drive enterprise infrastructure operations in a remote environment, emphasizing stability, scalability, and service quality. The role partners with directors and external vendors to guide large-scale enhancements and major technology rollouts.

The ideal candidate combines hands-on depth with strong coordination skills to improve infrastructure performance and deployment outcomes across the organization.

Qualifications

• 5-7 years of experience in data center or enterprise infrastructure operations.
• Strong communication skills for engaging with director-level stakeholders.
• Proven track record of leading technical projects from planning to delivery.
• Experience coaching and mentoring engineering teams.

Responsibilities

• Serve as the senior technical owner of infrastructure operations at the data center.
• Lead enhancements of infrastructure software and hardware for deployment and user experience.
• Provide project management and oversight for large-scale technology rollouts.
• Drive continuous improvement in infrastructure design, focusing on autonomy and scalability.
• Monitor and resolve complex production issues, acting as escalation point for support.
• Collaborate with director-level stakeholders to align goals and integrate systems.
• Manage contractor and vendor relationships for cost-effective regional services.
• Champion best practices and foster technical excellence within the team.

Skills

Leadership

Stakeholder communication

Project management

Incident management

Mentoring engineering teams

Education

Bachelor's degree in computer science or related field

Tools

Monitoring tools

Job description

For our client, we are seeking a Lead Infrastructure Operations Engineer (Infrastructure Operations) to join the team of a leader in the Technical Services space.

This role will serve as a senior technical owner for infrastructure operations in a remote environment, with a focus on stability, scalability, and service quality. The person in this position will guide large-scale infrastructure enhancements across data center and hybrid cloud environments, while partnering closely with director-level stakeholders and external vendors. In addition, this leader will help drive continuous improvement, strengthen operational discipline, and support the team through complex production issues and major technology rollouts.

The ideal candidate will bring both hands-on technical depth and strong coordination skills to improve infrastructure performance and deployment outcomes across the organization.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $145,000 annually

Responsibilities

• Serve as the senior technical owner of infrastructure operations at the data center
• Lead enhancements of infrastructure software and hardware for better deployment and user experience
• Provide project management and oversight for large-scale technology rollouts
• Drive continuous improvement in infrastructure design, focusing on autonomy and scalability
• Monitor and resolve complex production issues, acting as the escalation point for support
• Collaborate with director-level stakeholders to align goals and integrate systems
• Manage contractor and vendor relationships for cost-effective regional services
• Champion best practices and foster technical excellence within the team

Qualifications

• 5-7 years of experience in data center or enterprise infrastructure operations
• Bachelor's degree in computer science or a related field
• Proven track record of leading technical projects from planning to delivery
• Familiarity with alerting, monitoring, and incident management in production environments
• Strong communication skills for engaging with director-level stakeholders
• Experience in coaching and mentoring engineering teams

Benefits

• Collaborative team environment
• Opportunities for professional development and mentorship
• Focus on continuous improvement and innovation
• Engagement with director-level stakeholders
• Exposure to hybrid cloud infrastructure environments

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.