Lead Infrastructure Engineer

Truist; Raleigh (NC); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled application support specialist to join their dynamic team in Raleigh, NC. This role involves diagnosing complex technical issues, managing vendor relationships, and leading projects that drive continuous improvement. Candidates should possess a strong background in programming and troubleshooting, with a focus on IBM Mainframe technologies. The company offers a collaborative work environment and a robust benefits package, including medical, dental, and retirement plans. If you're ready to make a significant impact and grow your career, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation

Sick Days

Paid Holidays

Disability Insurance

Qualifications

• 5 years of experience in application support and development.
• In-depth knowledge of information systems and best practices.

Responsibilities

• Perform troubleshooting and root-cause analysis for complex issues.
• Lead moderately complex projects and manage vendor relationships.

Skills

Problem Tracking

Troubleshooting

Programming

Debugging

Root-Cause Analysis

Application Support

Vendor Management

Education

Bachelor’s degree in Computer Science

Tools

IBM Mainframe

COBOL

JCL

DB2

CICS

REXX

FileAid

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Perform programming and debugging activities.
• Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyze and observe trends with technical issues and develops recommendations for long- term improvements.
• Document all relevant end-user interactions and steps taken to resolve incidents.
• Occasional contact with end-users.
• Communicate status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Apply in-depth knowledge of application support and an understanding of best practices.
• Typically lead moderately complex projects and participates in larger, more complex initiatives.
• Solve complex technical and operational problems.
• Act as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

• Requirements
• Must have Bachelor’s degree in Computer Science, Computer Engineering or related technical field
• Must have 5 years of progressive experience in development or application support positions performing/utilizing the following:
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Administering multiple CICS Production, Development and Test environments. Demonstrating proficiency in: IBM Mainframe, COBOL, JCL,VSAM, DB2, Changeman, ESP, REXX, CICS System Programmer, CICSPLEX, CPSM, CICS Explorer, WUI, Omegamon, IPCS, FileAid, CICS Web Services, CICS APIs, TCP/IP sockets, and CAFC
• Position may be eligible to work in a hybrid remote model and is based out of and reports to Truist offices in Raleigh, NC. Applicants must be able to work onsite at Truist offices in Raleigh, NC at least 4 days per week.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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