Lead Infrastructure Engineer

Truist Financial Corporation; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled professional to tackle complex technical challenges within their network applications. This role involves problem tracking, troubleshooting, and leading projects while mentoring less experienced teammates. The ideal candidate will possess a Bachelor's degree and extensive experience in application support, showcasing their ability to solve intricate issues and improve processes. Join a company that values innovation and offers a comprehensive benefits package, including medical, dental, and a 401k plan. This is an exciting opportunity to make a significant impact in a collaborative environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Holidays

Vacation Days

Sick Days

Qualifications

• 5+ years in development or application support required.
• In-depth knowledge of information systems and best practices.

Responsibilities

• Resolve complex technical issues for network applications.
• Perform troubleshooting, diagnosis, and root-cause analysis.

Skills

Problem Solving

Project Management

Technical Troubleshooting

Mentoring

Communication

Education

Bachelor's Degree

Tools

ServiceNow

Viavi

Broadcom DX Netops

Meraki

SDWAN

ACI - Application Centric Infrastructure

Job description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

** This position is on-site in Raleigh, NC or Atlanta, GA **

Resolves complex technical issues for Truist's Network applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. Engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.
13. Follow change management process guidelines and perform upgrades on the network devices.

QUALIFICATIONS
Required Qualifications:

1. Bachelor's degree and 5 years of experience in development or application support or an equivalent combination of education and work experience.
2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:

1. Bachelor's degree and 6 years of experience or an equivalent combination of education and work experience.
2. Banking or financial services experience.
3. Experience with ServiceNow, Viavi or equivalent packet capturing tools.
4. Experience with Broadcom DX Netops or equivalent device/traffic performance tools.
5. Experience with Enterprise network technologies such as Meraki, SDWAN, catalyst switches and ASR.
6. Experience with ACI - Application Centric Infrastructure and SDWAN - Software defined Wide Area Network.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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