End User Infrastructure Engineer Senior - Principal

AEP; Columbus (OH); Remote; USD 85,000 - 107,000; Full time

Job summary

An established industry player is seeking a Senior Infrastructure Engineer to deliver high-quality technology solutions. This role involves planning, designing, and supporting infrastructure projects while collaborating with various teams to ensure adherence to best practices. The ideal candidate will have extensive experience in hardware maintenance and OS builds, along with strong technical support skills. Join a forward-thinking company committed to innovation in the energy sector, where your contributions will shape the future of technology and support a diverse workforce.

Qualifications

• 5+ years of relevant work experience in infrastructure engineering.
• Strong experience with workstation hardware and OS builds.

Responsibilities

• Perform onsite duties including testing hardware and supporting the hardware depot.
• Provide high-level technical support and troubleshooting activities.

Skills

Computer Hardware Maintenance

Image Build Processes

Technical Support

PowerShell Scripting

Cost Estimation

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Tools

SCCM

Intune

JAMF

Job description

End User Infrastructure Engineer Senior - Principal page is loaded

End User Infrastructure Engineer Senior - Principal

Apply remote type: Remote | locations: Columbus, OH | time type: Full time | posted on: Posted 2 Days Ago | time left to apply: End Date: May 14, 2025 (4 days left to apply) | job requisition id: R7395

Job Posting End Date: 05-14-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high-quality Computer, Network, Storage, and End-User Infrastructure technology solutions, providing ongoing support to the business. Independently completes infrastructure project assignments, plans, researches, evaluates, designs, and engineers the enterprise's technology infrastructure. Provides technical support, troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support, and configuration. Manages, plans, and maintains technical platforms, including system upgrades. Monitors system performance and configures hardware. Collaborates with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, and Business Analysts to deliver reliable technology solutions that adhere to AEP's standards and best practices.

Job Description

This role requires frequent onsite visits to our Columbus, OH office, typically at least 2-3 times per week.

Essential Job Functions:

Working independently, responsibilities include:

• Perform onsite duties in Columbus, Ohio, including testing hardware, executing image builds, and supporting the hardware depot.

• Perform infrastructure project assignments: planning, researching, evaluating, and designing solutions.

• Provide high-level technical support, analysis, operation, administration, and troubleshooting activities, adhering to change and incident management processes.

• Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.

• Prepare technical documentation such as procedures, manuals, and reports.

• Assist with budgeting and approval processes, and support annual and project planning.

• May provide training and mentoring, and work direction to team members.

Minimum Requirements:

For Infrastructure Engineer Senior (SG7):

• Education: Bachelor's degree in computer science, engineering, or related field.

• Experience: 5 years of relevant work experience; an equivalent combination of education and experience may be considered.

For Infrastructure Engineer Principal (SG8):

• Education: Bachelor's degree in computer science, engineering, or related field.

• Experience: 7 years of relevant work experience; an equivalent combination may be considered.

Preferred Qualifications:

• 2+ years maintaining computer hardware and creating OS builds.

• Strong experience with workstation hardware (HP, Dell) and image build processes.

• Knowledge of SCCM, Intune, JAMF preferred.

• Knowledge of PowerShell or scripting languages.

• Ability to create and distribute Microsoft Configuration Manager applications, packages, and task sequences.

• Advanced knowledge of current PC hardware and peripherals.

Compensation:

Senior (SG7): $85,081 - $106,354

Principal (SG8): $96,110 - $124,941

#LI-REMOTE

Additional Information

The Physical Demand Level for this job is: S – Sedentary Work, involving exerting up to 10 pounds of force occasionally and predominantly sitting, with brief periods of walking or standing.

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