Lead Information Technology Specialist

Stelvio Inc.; Austin (TX); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Retirement savings plan

Paid vacation and sick leave

Employee Assistance Program

Long-term career development

Job summary

Stelvio Inc. in Austin, TX is seeking a hands-on IT Lead to oversee day-to-day IT operations, mentor staff, and deliver high-level technical support across a growing enterprise.

The role requires strong Microsoft infrastructure, support for Windows and Apple devices, and the ability to translate complex concepts for end users and executives; familiarity with M365, Entra ID, and ITSM is essential.

Qualifications

• 5+ years of IT support or systems administration, including lead capacity.
• Strong hands-on experience with Microsoft 365, AD, and Exchange Online.
• Experience supporting macOS and iOS in an enterprise environment.
• Able to use an iPhone as a primary device.
• Experience with ITSM platforms such as ServiceNow.
• Working knowledge of networking fundamentals, VPN, and PowerShell.

Responsibilities

• Lead day-to-day IT support operations and serve as the primary escalation point for technical issues.
• Provide white-glove IT support to end users and executives, delivering an exceptional customer experience.
• Administer Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Intune, Windows Server, and endpoint management solutions.
• Support and troubleshoot Windows PCs, macOS devices, iPhones, and iPads.
• Manage user provisioning, identity and access management, MFA, Conditional Access, and device lifecycle management.
• Configure and administer Microsoft Intune, endpoint policies, software deployments, and security compliance.
• Monitor Microsoft Defender alerts and assist with security investigations and remediation.
• Troubleshoot networking, VPN connectivity, conferencing technology, printers, and hardware/software issues.
• Maintain accurate IT asset inventory and technical documentation.
• Mentor junior IT staff, promote knowledge sharing, and continuously improve IT support processes.

Skills

IT leadership

Troubleshooting

Communication

Customer service

Tools

Microsoft 365

Entra ID (Azure AD)

Active Directory

Exchange Online

Intune

Windows Server

PowerShell

ServiceNow

VPN technologies

Job description

• 5+ years of IT support or systems administration experience, including experience in a senior or lead capacity.
• Strong hands-on experience with:
• Microsoft 365
• Active Directory
• Exchange Online
• Windows Server
• Experience supporting macOS and iOS devices in an enterprise environment.
• Comfortable using an iPhone as a primary device (or willing to transition).
• Experience with ServiceNow or another ITSM platform.
• Working knowledge of networking fundamentals, VPN technologies, and PowerShell.

About the Role

Our client is seeking a hands-on IT Lead to oversee day-to-day IT operations and deliver exceptional technical support within a growing enterprise environment. This role is ideal for a technically strong professional who enjoys remaining hands-on while mentoring others and providing a high level of service to end users, including executive leadership.

Success in this role requires a strong Microsoft infrastructure background, experience supporting both Windows and Apple devices, and the ability to communicate technical concepts clearly to users of all technical abilities.

Key Responsibilities

• Lead day-to-day IT support operations and serve as the primary escalation point for technical issues.
• Provide white-glove IT support to end users and executives, delivering an exceptional customer experience.
• Administer Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Intune, Windows Server, and endpoint management solutions.
• Support and troubleshoot Windows PCs, macOS devices, iPhones, and iPads.
• Manage user provisioning, identity and access management, MFA, Conditional Access, and device lifecycle management.
• Configure and administer Microsoft Intune, endpoint policies, software deployments, and security compliance.
• Monitor Microsoft Defender alerts and assist with security investigations and remediation.
• Troubleshoot networking, VPN connectivity, conferencing technology, printers, and hardware/software issues.
• Maintain accurate IT asset inventory and technical documentation.
• Mentor junior IT staff, promote knowledge sharing, and continuously improve IT support processes.

What We're Looking For

We're looking for someone who combines strong technical ability with exceptional customer service.

The ideal candidate will demonstrate:

• Outstanding troubleshooting and problem-solving skills.
• Patience and the ability to explain technical concepts in a clear, user-friendly manner.
• Calmness under pressure and sound judgement during critical incidents.
• A professional, polished presence with excellent interpersonal skills.
• High emotional intelligence and strong situational awareness.
• A proactive, service-oriented mindset with a willingness to remain hands-on, even when resolving routine support requests.
• A collaborative approach and a passion for mentoring and supporting others.
• Competitive salary of $110,000-$120,000
• Retirement savings plan
• Paid vacation and sick leave
• Employee Assistance Program
• Long-term career development opportunities within a growing organization.