Lead HVAC Technician & Operations Leader — Flexible Hours

One Hour Heating & Air Conditioning; Smyrna (GA); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Vision insurance

Job summary

One Hour Heating & Air Conditioning is seeking a Lead HVAC Technician - Operations Manager to supervise daily field operations, perform advanced service and installations, and develop the technician team in Smyrna and surrounding areas.

You will act as the primary field lead, ensuring high-quality workmanship and strong customer experiences while coordinating with dispatch and management to optimize scheduling and profitability.

Qualifications

• High school diploma or equivalent.
• 7+ years of residential HVAC service experience with 3–5 years in lead/mentoring roles.
• EPA Section 608 Universal Certification.
• Strong diagnostic skills and leadership ability.
• Comfort with field service software and KPI reporting.

Responsibilities

• Perform advanced diagnostics, service, repair, maintenance, and installation on residential HVAC systems.
• Lead, mentor, and support technicians; guide on technical issues and customer communication.
• Coordinate with dispatch/management to schedule work and ensure job completion.
• Handle escalated service calls and on-site problem resolution.
• Review quality, safety, and adherence to standards; manage inventory and equipment readiness.
• Track KPIs and advise on pricing, memberships, and workflow.

Skills

Leadership

Diagnostics

Customer communication

CRM software

Dispatch coordination

Education

High school diploma

EPA 608 Universal Certification

Tools

CRM

Dispatch software

Job-costing tools

Job description

One Hour Heating & Air Conditioning is seeking a Lead HVAC Technician - Operations Manager to supervise daily field operations, perform advanced service and installations, and develop the technician team in Smyrna and surrounding areas.

You will act as the primary field lead, ensuring high-quality workmanship and strong customer experiences while coordinating with dispatch and management to optimize scheduling and profitability.