Lead HVAC Service Technician — Diagnostics & Service Ops Lead

Rivera Resources LLC.; City of Long Beach (NY); Vor Ort; USD 55.000 - 69.000; Vollzeit

Benefits dieser Stelle

Bonus: $5,000 after 1 year

Zusammenfassung

Rivera Resources LLC is recruiting an experienced Lead Service Technician for its Long Beach, NY location. The role emphasizes leadership in service operations, diagnosing HVAC issues, and delivering excellent customer service to residential and light commercial clients.

This position offers responsibilities to manage service calls end-to-end, coordinate with Dispatch, and help grow the service department while maintaining high workmanship and customer satisfaction.

Qualifikationen

• Strong hands-on experience in HVAC service, diagnostics, and troubleshooting.
• Experience servicing residential and light commercial HVAC systems.
• Ability to work independently with minimal supervision.
• Strong organizational, problem-solving, and time-management skills.
• Excellent communication and customer service skills.
• Dependable, detail-oriented, and professional.
• Valid driver’s license and clean driving record.
• Ability to travel throughout Long Beach and surrounding areas.
• Availability to work overtime as needed.

Aufgaben

• Diagnose and troubleshoot HVAC equipment issues, leaks, and other service-related problems.
• Identify root causes and implement effective solutions to minimize repeat service calls.
• Manage service calls from initial diagnosis through completion.
• Communicate professionally with customers regarding appointments, repairs, service concerns, and next steps.
• Serve as a key point of contact between Dispatch and Management to support efficient service operations.
• Maintain accurate service records, including work performed, materials used, and required follow-up.
• Manage parts and service inventory, including coordinating orders and sourcing with Dispatch.
• Maintain an organized service garage, company vehicle, tools, and equipment.

Kenntnisse

HVAC troubleshooting

Residential HVAC

Light commercial HVAC

Customer service

Jobbeschreibung

Rivera Resources LLC is recruiting an experienced Lead Service Technician for its Long Beach, NY location. The role emphasizes leadership in service operations, diagnosing HVAC issues, and delivering excellent customer service to residential and light commercial clients.

This position offers responsibilities to manage service calls end-to-end, coordinate with Dispatch, and help grow the service department while maintaining high workmanship and customer satisfaction.