Lead HVAC Service Manager — Grow & Elevate Your Team

R. Poust, Inc.; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Life & disability

Voluntary benefits

Paid time off

Job summary

R. Poust and elevate your career as an HVAC Service Manager with a company that values strong leadership, technical excellence, and outstanding customer service.

In this role you’ll lead a skilled team, drive operational performance, and help deliver high‑quality service to our customers. Join a collaborative, growth‑oriented environment where your leadership and expertise make a direct impact on team success and business results.

Qualifications

• Minimum 3 years of management experience in residential HVAC.
• Strong knowledge of heating, cooling, and ventilation systems.
• Ability to inspire, coach, and develop technicians at all skill levels.
• Commitment to delivering exceptional homeowner experiences.
• Proven track record of meeting revenue, efficiency, and quality goals.
• Detail‑oriented with strong organizational and multitasking abilities.

Responsibilities

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top‑tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

Skills

Leadership

HVAC Expertise

Team Mentoring

Communication

Project Management

MS Office

Tools

Dispatch software

Service management software

Job description

R. Poust and elevate your career as an HVAC Service Manager with a company that values strong leadership, technical excellence, and outstanding customer service.

In this role you’ll lead a skilled team, drive operational performance, and help deliver high‑quality service to our customers. Join a collaborative, growth‑oriented environment where your leadership and expertise make a direct impact on team success and business results.