Lead HVAC Service Manager | Field Team Leader & Training

Newmans Heating & Air Conditioning; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Newmans Heating & Air Conditioning, a small family-owned HVAC company serving central and northern New Jersey, seeks a leader to oversee field technicians and coordinate service operations. You will drive training, schedule adjustments, and ensure jobs stay on time and within budget while maintaining high customer service standards.

The role covers on-site supervision, process improvements, and collaboration with dispatch to handle emergency calls and weekend work, contributing to growth and a

Responsibilities

• Oversee a crew of field service technicians
• Conduct weekly meetings to implement/review service procedures and offer on-going training
• Implement field & office procedures to advance service department
• Identify and provide training opportunities
• Communicate/assist/follow-up with field technicians throughout the day
• Close out jobs directly with technicians while on site
• Ensure proper follow-up for on-going jobs (ordering parts, sending quotes, contacting customers)
• Assist dispatcher with scheduling throughout the day
• Ensure all jobs are being completed in a timely manner and within budget
• Conduct project site visits, as needed
• Review and prepare all closed jobs for billing by ensuring all tech notes are detailed and job costs are correct
• Assist with weekend/after-hours emergency service calls
• Assist in building a positive, healthy team culture

Job description

Newmans Heating & Air Conditioning, a small family-owned HVAC company serving central and northern New Jersey, seeks a leader to oversee field technicians and coordinate service operations. You will drive training, schedule adjustments, and ensure jobs stay on time and within budget while maintaining high customer service standards.

The role covers on-site supervision, process improvements, and collaboration with dispatch to handle emergency calls and weekend work, contributing to growth and a