Lead Housekeeping Supervisor — Elevate Guest Hospitality

Hilton; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton Austin is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensuring rooms and public areas meet Hilton's cleanliness standards while delivering warm hospitality.

You will oversee the housekeeping team, coordinate room readiness, manage schedules and inventory, and partner with Engineering on repairs. Strong leadership and guest-service mindset are essential.

Qualifications

• Experience leading housekeeping teams.
• Commitment to hospitality and guest satisfaction.
• Strong communication and organizational skills.

Responsibilities

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas.
• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies.
• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program.
• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues.
• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels.
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner.

Skills

Team leadership

Staff training

Quality control

Guest service

Job description

Hilton Austin is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensuring rooms and public areas meet Hilton's cleanliness standards while delivering warm hospitality.

You will oversee the housekeeping team, coordinate room readiness, manage schedules and inventory, and partner with Engineering on repairs. Strong leadership and guest-service mindset are essential.