Housekeeping Supervisor - Lead & Elevate Guest Experience

Hilton Garden Inn Austin University Capitol District; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

PTO

401k Company Match

Life insurance

Travel discounts

Transit benefits

Wellness program

Professional development

Referral bonus

Job summary

Hilton Garden Inn Austin University Capitol District seeks a Housekeeping Supervisor to oversee housekeeping staff, ensuring guest comfort, brand standards, and sustainability practices. You will train, schedule, coach, and support associates, enforce safety guidelines, and assist in the breakfast area as needed.

You will manage cleaning operations, monitor guest satisfaction, and address performance while coordinating with vendors for training and supplies.

Qualifications

• High School diploma preferred and previous housekeeping experience required.
• Previous supervisory responsibility preferred.
• Experience coaching staff and maintaining brand standards.

Responsibilities

• Supervise housekeeping staff and ensure brand/guest service standards are met.
• Train, schedule, coach and support associates to perform to HHM standards.
• Screen applicants and hire new employees when needed.
• Train staff to clean rooms efficiently and in accordance with standards.
• Monitor guest service scores and drive improvements.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist with cleaning.
• Address associate performance concerns with HHM or vendors.
• Supervise laundry staff if applicable.
• Prepare work schedules and coordinate staffing with occupancy.
• Follow EarthView sustainability guidelines and safety procedures.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction and perform other duties as requested.

Skills

Supervisory experience

Training and coaching

Scheduling

Guest service focus

Safety compliance

Education

High School diploma

Job description

Hilton Garden Inn Austin University Capitol District seeks a Housekeeping Supervisor to oversee housekeeping staff, ensuring guest comfort, brand standards, and sustainability practices. You will train, schedule, coach, and support associates, enforce safety guidelines, and assist in the breakfast area as needed.

You will manage cleaning operations, monitor guest satisfaction, and address performance while coordinating with vendors for training and supplies.