Lead Housekeeping Supervisor: Develop Teams & Standards

Accor; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance,

401K

Complimentary shift meal

Employee benefit card offeringdiscount

Learning programs through our Academie

Educational Assistance for development

Grow within property and across the in

Job summary

Fairmont Austin is seeking an experienced Housekeeping Supervisor to lead daily operations, ensure top-tier service, and maintain the highest cleanliness standards. You will direct Supervisors and Colleagues, assist with staffing and inspections, and align with occupancy needs to deliver a flawless guest experience.

You will coach teams, support onboarding and training, and maintain strong communication with Front Office and other departments to optimize hotel operations and guest satisfaction.

Qualifications

• Previous Housekeeping experience required
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Minimum 1 year experience in a supervisor or manager capacity in a hotel Housekeeping environment

Responsibilities

• Supervise the day-to-day operation of the Housekeeping department and ensure service and cleanliness standards.
• Provide daily direction to Supervisors/Inspectors and Colleagues.
• Assist with room assignments, staffing adjustments, inspections, and priorities based on occupancy.
• Monitor guest rooms and public areas to maintain standards.
• Address guest concerns professionally and notify Leadership as needed.
• Support onboarding, training, and performance follow-up for staff.
• Coordinate with Front Office and other departments to support hotel operations.
• Maintain productivity and manage departmental expenses through daily operations.

Skills

Team leadership

Guest service

Communication

Education

High school diploma or equivalent

University/College degree asset

Tools

Microsoft Windows

Job description

Fairmont Austin is seeking an experienced Housekeeping Supervisor to lead daily operations, ensure top-tier service, and maintain the highest cleanliness standards. You will direct Supervisors and Colleagues, assist with staffing and inspections, and align with occupancy needs to deliver a flawless guest experience.

You will coach teams, support onboarding and training, and maintain strong communication with Front Office and other departments to optimize hotel operations and guest satisfaction.