Lead Housekeeping Specialist – Guest Rooms & Operations

Navy Exchange Service Command; Norfolk (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Navy Exchange Service Command in Norfolk seeks a Housekeeping Lead to supervise and inspect housekeeping staff across guest rooms, public areas, and support spaces. The role involves leading the team, ensuring policy compliance, and maintaining safety and guest satisfaction.

The incumbent will train new associates, monitor schedules, and coordinate with supervisors to address issues, while performing hands-on cleaning duties as needed to uphold NHG standards and hospitality service excellence.

Qualifications

• Experience in housekeeping leadership or training preferred.
• 6 months housekeeping experience preferred.
• Willingness to obtain NHG housekeeping certification or other required certifications.

Responsibilities

• Oversee and communicate instructions from supervisor to Housekeeping Attendants.
• Train staff and demonstrate proper cleaning methods while ensuring efficiency and cost-effectiveness.
• Maintain records of housekeeping work by room and occupancy status; conduct daily inspections.

Skills

Leadership

Driver's license

Education

High School diploma or equivalent

Job description

Navy Exchange Service Command in Norfolk seeks a Housekeeping Lead to supervise and inspect housekeeping staff across guest rooms, public areas, and support spaces. The role involves leading the team, ensuring policy compliance, and maintaining safety and guest satisfaction.

The incumbent will train new associates, monitor schedules, and coordinate with supervisors to address issues, while performing hands-on cleaning duties as needed to uphold NHG standards and hospitality service excellence.