HOUSEKEEPING LEAD (Full-Time)

Navy Exchange Service Command; Newport (RI); On-site; USD 63,370,000 - 68,880,000; Full time

Benefits offered by this job

Competitive salary

Benefits begin DAY ONE

Healthcare: Federal Health, Dental, V

Paid Time Off

Military family support

Public Service Loan Forgiveness

Tax-free shopping

Job summary

Navy Exchange Service Command is seeking a dedicated Housekeeping Lead to supervise and train staff across guestrooms and public spaces at our Newport location. The role encompasses inspecting rooms, coordinating supplies, and ensuring adherence to service standards.

The position supports breakfast setup, maintains safety protocols, and provides exceptional guest service while maintaining operational efficiency and verifying daily records.

Qualifications

• High school graduate or equivalent preferred.
• Leadership and/or training experience preferred.

Responsibilities

• Oversee and train housekeeping staff; ensure standards are met.
• Inspect guest rooms, public spaces, and storage areas; maintain inventories and supplies.
• Assist with breakfast setup and service as needed; ensure food area is clean.
• Maintain guest privacy and security; address guest concerns tactfully.

Education

High School graduate or equivalent

Job description

Job Description - HOUSEKEEPING LEAD (Full-Time) (2600038Z)

Job Description

HOUSEKEEPING LEAD (Full-Time)

Job Number:

2600038Z

Primary Location

United States-Rhode Island-Newport

Other Locations

United States-Rhode Island-Newport

Organization

NGIS Newport Pay Range : 22.93

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits Begin DAY ONE:

We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
• Immediate Coverage: Benefits begin on DAY ONE.
• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.
• Paid Time Off: Accrual of PTO starts on DAY ONE.
• Military Family Support: Continuity Programs for Military Spouses.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.
• Exclusive Perks: Tax‑free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission‑driven life. Mission: YOU.

Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties.

Duties and Responsibilities:

• As working leader is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager.
• Assists in the training of new associates answers questions regarding changes to policies procedures and pertinent directives. Ensures work schedules are adhered to keeps supervisor apprised of work status assignments and advises concerning problem areas.
• Trains and demonstrates proper work methods and procedures for all personnel. Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented.
• Ensures required cleaning materials and linen are available. Works along with and accomplishes work of the same kind and level as that performed by the associates led.
• Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc.
• Maintains continuity in the absence of immediate supervisor.
• Greets and welcomes guests upon sight always maintaining outstanding guest relations.
• Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections. - Ensures privacy and security of guests are maintained at all times.
• Responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
• Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required.
• Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution.
• Regularly performs the full range and scope of housekeeping services including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties.
• May be responsible for the set‑up and breakdown clean‑up of the complimentary self‑service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours.
• Ensures surrounding area is returned to its original state and free of all left‑over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable.
• Maintains a clean and safe environment. Applies knowledge of blood‑borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. - Performs and inspects laundry operations at the facility.
• Required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties.
• May be called upon to maintain operations during inclement weather and other emergencies for short period of time in the absence of immediate supervisor.
• May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements.
• Performs other related duties as assigned.

No experience required Preferences High School graduate or equivalent preferred 6 months housekeeping experience Leadership and or training experience