Head of Housekeeping & Guest Experience

Concord Hospitality Enterprises; Mount Pleasant (SC); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader collaborates with Front Desk and Maintenance, sets the standard for professionalism and operational excellence, and motivates staff to reach their full potential.

Join Concord to build a Great Place to Work culture and drive quality and guest satisfaction across the hotel.

Qualifications

• Experience leading housekeeping teams in hospitality or multi-unit settings.
• Strong attention to detail and commitment to quality.
• Excellent communication with guests, managers, and staff.
• Proven ability to drive results and engage teams.
• Professional demeanor and integrity in all interactions.

Responsibilities

• Lead housekeeping, laundry, and houseperson teams to high cleanliness standards.
• Collaborate with Front Desk and Maintenance for seamless operations.
• Oversee scheduling, staffing, and performance management.
• Implement cleaning procedures, safety standards, and QC measures.
• Coach staff and manage inventory and supplies.
• Ensure compliance with policies, brand standards, and regulatory requirements.

Skills

Leadership

Attention to detail

Communication skills

Guest interaction

Team motivation

Job description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This hands-on leader collaborates with Front Desk and Maintenance, sets the standard for professionalism and operational excellence, and motivates staff to reach their full potential.

Join Concord to build a Great Place to Work culture and drive quality and guest satisfaction across the hotel.