Lead Housekeeping & Guest Experience Manager

Hotel Lulu; Anaheim (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Azul Hospitality seeks a Housekeeping Manager to oversee all aspects of hotel cleanliness, organization, and safety. You will supervise a team of housekeepers, assign daily tasks, and ensure adherence to standards and procedures across guest rooms and public areas.

You will also manage payroll and budgets, train staff, perform regular inspections, and maintain a high level of guest satisfaction by addressing requests and problems promptly.

Qualifications

• Must have minimum two years experience as a supervisor or manager within the hospitality industry.
• Experience managing housekeeping budgets and payroll is preferred.
• Strong leadership and staff development skills are essential.

Responsibilities

• Plan and organize cleaning of all guest rooms and public areas.
• Provide daily cleaning assignments to housekeeping staff.
• Ensure all staff are trained and follow standards and procedures.
• Conduct inspections of rooms and public areas for quality control.
• Maintain key control, log Lost and Found items, and respond to guest requests.
• Monitor supplies and staffing to meet budgets and forecasted business.
• Recruit, train, and coach staff; provide performance feedback.
• Ensure health and sanitation standards and safety compliance.

Skills

Leadership

Communication

Budgeting

Hospitality knowledge

Education

High school diploma

Tools

MS Office

Property Management System (PMS)

POS

Job description

Azul Hospitality seeks a Housekeeping Manager to oversee all aspects of hotel cleanliness, organization, and safety. You will supervise a team of housekeepers, assign daily tasks, and ensure adherence to standards and procedures across guest rooms and public areas.

You will also manage payroll and budgets, train staff, perform regular inspections, and maintain a high level of guest satisfaction by addressing requests and problems promptly.