LEAD HOUSEKEEPER (FULL TIME)

Iamtouchpoint; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare hospitality is seeking a dedicated Lead Housekeeper to oversee and enhance the housekeeping team. This full-time role involves supervising staff, ensuring high cleaning standards, and providing exceptional service to guests. The ideal candidate will have a strong background in housekeeping management and a passion for customer satisfaction. Join a team committed to excellence in service and contribute to a positive healing environment for patients and visitors alike.

Benefits

Medical, Dental, Vision

Life and Disability Insurance

Flexible Spending Accounts

Paid Time Off

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Qualifications

• At least 3 years of experience in housekeeping or related field.
• Strong leadership and communication skills.

Responsibilities

• Supervises and trains housekeeping staff to meet service standards.
• Resolves guest complaints and ensures satisfaction.
• Conducts staff training and inspects cleaning standards.

Skills

Housekeeping Management

Customer Service

Staff Training

Time Management

Job description

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• We are hiring immediately for full-time LEAD HOUSEKEEPER positions.
• Address: Ascension St. Agnes Hospital - 900 Caton Avenue, Baltimore, MD 21229. Note: online applications accepted only.
• Schedule: Full-time. Days may vary, 3:00 pm - 11:30 pm. Must be able to work every other weekend/holiday. More details upon interview.
• Requirement: At least 3 years of experience required.
• Pay Range: $19.25 - $20.00 per hour.

Job Summary

Supervises, trains, and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to the unit's standards. Assists where necessary to ensure optimum service to guests.

Responsibilities

1. Provides quality service to customers by providing one-on-one attention to detail.
2. Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
3. Resolves guest complaints to ensure satisfaction.
4. Documents call-offs and replaces for any shift.
5. Coordinates staff breaks.
6. Prepares and distributes assignment sheets, reviews priorities, and communicates changes during the shift.
7. Assigns keys, radios, and beepers to staff, maintaining security records.
8. Checks equipment for supplies, cleanliness, and mechanical issues; instructs personnel to correct deficiencies.
9. Inspects areas to confirm cleaning standards are met.
10. Assists staff to ensure high standards of cleanliness and service.
11. Conducts staff training as assigned.
12. Exhibits professionalism with customers and colleagues.
13. Performs other duties as assigned.

Benefits

Both full-time and part-time positions offer benefits such as:

• Retirement Plan
• Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits (e.g., Critical Illness, Accident, Hospital Indemnity)

Full-time positions additionally include:

• Medical, Dental, Vision
• Life and Disability Insurance
• Flexible Spending Accounts
• Paid Time Off

About Us

We are TouchPoint Support Services, dedicated to hospitality in healthcare settings. Our mission is to serve patients, families, and visitors with excellence, supporting healing and community service.

Application Process

Applications are accepted ongoing until all openings are filled. Reapplications are encouraged if initially declined. To apply via text, send JOB to 75000 and search for requisition ID 1418786.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.