LEAD HOUSEKEEPER (FULL TIME)

TouchPoint; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Lead Housekeeper to supervise and train a team of housekeeping staff. This full-time role involves ensuring high standards of cleanliness and guest satisfaction at a prominent healthcare facility. You will play a vital role in maintaining a welcoming environment, overseeing staff performance, and addressing guest needs with professionalism and care. If you are passionate about service and thrive in a team-oriented environment, this opportunity is perfect for you, offering competitive pay and comprehensive benefits.

Benefits

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Qualifications

• At least 3 years of experience in housekeeping or related field.
• Strong leadership and communication skills required.

Responsibilities

• Supervises and trains housekeeping staff to ensure standards are met.
• Resolves guest complaints and coordinates staff schedules.
• Inspects cleaning areas to confirm standards of cleanliness.

Skills

Customer Service

Team Coordination

Training and Supervision

Attention to Detail

Job description

Join to apply for the LEAD HOUSEKEEPER (FULL TIME) role at TouchPoint

We are hiring immediately for full-time LEAD HOUSEKEEPER positions.

Address: Ascension St. Agnes Hospital - 900 Caton Avenue, Baltimore, MD 21229

Note: Online applications accepted only.

Schedule: Full-time schedule. Days may vary, 3:00 pm - 11:30 pm. Must be able to work every other weekend/holiday. More details upon interview.

Requirement: At least 3 years of experience required.

Pay Range: $19.25 per hour to $20.00 per hour.

Job Summary

Supervises, trains, and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to the unit's standards. Assists where necessary to ensure optimum service to guests.

Essential Duties And Responsibilities

1. Provides quality service to customers by providing one-on-one attention to detail.
2. Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
3. Resolves internal/external guest complaints to ensure guest satisfaction.
4. Documents call-offs, and replaces for any shift.
5. Coordinates assigned staff breaks.
6. Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift.
7. Assigns designated keys, radios, and beepers to assigned staff. Maintains accurate record of such assignments and ensures security of keys.
8. Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems. Instructs designated personnel to correct deficiencies.
9. Inspects areas to confirm cleaning standards have been met.
10. Assists staff to ensure highest standards of cleanliness and service.
11. Conducts staff training as assigned.
12. Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
13. Performs other duties as assigned.

We offer many benefits including Retirement Plan, Health and Wellness Programs, Discount Marketplace, and more. Full-time positions also include Medical, Dental, Vision, Life Insurance, and other benefits.

If serving others is in your blood and you thrive on helping someone heal, TouchPoint is the place for you!