Lead Hotline Dispatcher – Immigrant Rights Advocate

Mission Action; San Francisco (CA); Sur place; USD 27 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Long-term disability

Life insurance

Flexible spending account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer Recess &

Winter Recess

401(K) with employer matching

Résumé du poste

Mission Action seeks a Lead Hotline Dispatcher to cover the SF Rapid Response Hotline, Monday through Friday, 9-5, providing critical referrals, intakes, and ICE emergency responses.

Fluency in Spanish is required. The role supports attorneys on call, tracks intakes, and follows up with families of detained people, with 0.6 FTE and a comprehensive benefits package. Training and coordination duties are included.

Qualifications

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and immigrant & worker rights; familiarity with the Mission District and San Francisco is highly desired.
• Fluency in Spanish required.
• Excellent word-processing and computer skills, including knowledge of Microsoft Word and Excel.

Responsabilités

• Provide M-F, 9-5 coverage on the SF Rapid Response Hotline as a dispatcher, appropriately referring and advising callers, completing intakes, and responding to emergencies when necessary
• Together with SFRRN Program Coordinator, respond to confirmed ICE emergencies, including those that happen outside of normal business hours, as needed
• Monitor, track, and problem-solve technical issues to ensure community access to the hotline is uninterrupted
• Manage scheduling for SFRRN dispatcher team and facilitate monthly team meetings to discuss emerging issues
• Maintain and update all hotline dispatcher training materials, including timely updates related to ICE enforcement policies, court protocols, and other issues that may impact community members calling the hotline
• Support the training and onboarding process for new hotline dispatchers
• Transcribe all hotline calls, tracking trends and identifying opportunities for system improvement

Connaissances

Spanish fluency

Outils

Microsoft Word

Excel

Description du poste

Mission Action seeks a Lead Hotline Dispatcher to cover the SF Rapid Response Hotline, Monday through Friday, 9-5, providing critical referrals, intakes, and ICE emergency responses.

Fluency in Spanish is required. The role supports attorneys on call, tracks intakes, and follows up with families of detained people, with 0.6 FTE and a comprehensive benefits package. Training and coordination duties are included.