Lead Host, Patient Dining Services (Supervisor)

Medical City Healthcare; Plano (TX); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, prescription, dental, vision

401(k) plan with 100% match on 3–9% of

Tuition and certification support

Résumé du poste

Medical City Plano is seeking a Lead Host to support patient meals and service in a busy hospital setting. This role requires reliability, customer service experience, and the ability to supervise the trayline and dining areas on site in Plano.

The position emphasizes sanitation, timely patient interaction, effective communication with patients and hospital staff, and ongoing service improvements to ensure high quality dining experiences for patients and families.

Qualifications

• High school diploma or GED required.
• Food Handlers Certificate within 30 days of employment.
• Prior food service and customer service experience; supervisory experience a plus.
• Ability to listen, interact and communicate verbally and in writing.

Responsabilités

• Adherence of Standards of Operation.
• Directs and maintains Sanitation/Safety.
• Attendance and being on time, ready to work your scheduled hours is an essential job function.
• Supervises the patient trayline area providing high quality and accurate patient meals.
• Works as a Host relief during staffing shortages.
• Provides patient rounding and responds to requests in a timely manner.
• Communicates effectively with patients, FNS team and Hospital leadership on a regular basis.
• Rewards and recognizes staff for individual and team success.
• Problem solves for improving departmental efficiencies.
• Checks patient meals for accuracy.
• Provides service recovery, and communicates escalated needs to manager.
• Maintains documentation of completed services and any actions taken.

Connaissances

Customer service

Food service

Supervisory experience

Formation

High school diploma or GED

Description du poste

Medical City Plano is seeking a Lead Host to support patient meals and service in a busy hospital setting. This role requires reliability, customer service experience, and the ability to supervise the trayline and dining areas on site in Plano.

The position emphasizes sanitation, timely patient interaction, effective communication with patients and hospital staff, and ongoing service improvements to ensure high quality dining experiences for patients and families.