Lead Host & Guest Experience Leader

The Longboard [Sullivans Island]; Sullivan's Island (SC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

The Longboard Sullivan’s Island is seeking a Lead Host / Maître D to set the welcome tone, guide the host team, and ensure flawless guest flow in a vibrant coastal dining setting. You’ll lead by example, uphold service standards, and create memorable first and last impressions for guests.

Ideal candidates bring at least 1 year of host or restaurant experience, strong communication, and a collaborative spirit.

Qualifikationen

• Minimum 1 year of host and/or restaurant experience.
• Excellent communication and interpersonal skills.
• Must possess an exceptional work ethic, a strong sense of hospitality, and a collaborative attitude.
• Ability to work in an organized and professional manner.
• Able to work in a standing/walking position for long periods of time.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
• Receptive to constructive criticism and performance feedback.

Aufgaben

• Create flawless first and last impressions for every guest who walks through our doors.
• Take charge of the host stand and lead your team through a seamless service.
• Set the tone by making real, personalized connections with everyone - from regulars to first timers.
• Manage reservation systems, flow of service, and phones.
• Keep the restaurant balanced and maintain a rhythm throughout the day.
• Find creative ways to maximize our space and adapt to a fast-moving floor plan.
• Maintain open communication with guests with any delays or wait times – always keep them in the loop!
• Recognize the familiar faces of our industry partners and VIP guests, ensuring their visit is flawless and perfectly aligned with our hospitality standards.
• Good vibes only: prioritize respectful, open, and positive communication with the whole team.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Partner with management promptly to resolve any guest feedback or operational challenges.
• Keep the space crisp, clean, and clutter-free. Stay organized, stocked, and ready to go.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

Kenntnisse

Communication

Interpersonal skills

Hospitality

Organization

Adaptability

Professionalism

Feedback receptiveness

Jobbeschreibung

The Longboard Sullivan’s Island is seeking a Lead Host / Maître D to set the welcome tone, guide the host team, and ensure flawless guest flow in a vibrant coastal dining setting. You’ll lead by example, uphold service standards, and create memorable first and last impressions for guests.

Ideal candidates bring at least 1 year of host or restaurant experience, strong communication, and a collaborative spirit.