Lead Host

Chris Baily; New York (NY); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Chris Baily is seeking a friendly Host/Reservationist to welcome guests, handle reservations, and set the tone for the dining room. You will greet guests warmly, confirm reservations, and guide them to seating with a smile.

Responsibilities include supervising host staff, training new team members, maintaining a guest-ready area, answering calls, and updating guest records to ensure smooth service. A polished demeanor, superb communication, and the ability to manage peak periods with calm

Qualifications

• Strong guest service approach with a welcoming demeanor.
• Ability to communicate clearly with guests and colleagues.

Responsabilités

• Greet guests warmly and handle reservations and guest inquiries.
• Manage seating and dining room flow to optimize guest experience.
• Supervise host staff and train new team members.
• Answer incoming calls professionally and assist with reservations and guest follow-up.

Connaissances

Customer service

Communication

Reservation systems

Team leadership

Description du poste

POSITION PURPOSE:

A Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts/Reservationists typically provide menus, take names for reservations, and answer the phone.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greeting guests warmly and enthusiastically, providing personalized and attentive service.
• Recognize and welcome repeat guests, ensuring they feel valued.
• Respond to guest complaints or issues promptly and professionally, taking corrective action where necessary.
• Receive, confirm, and manage reservations using the guest reservation system.
• Assign tables efficiently, taking into account guest preferences, special requests, and VIP status.
• Maintain a polished and approachable demeanor, being the face of the brand and setting the tone for the guest experience.
• Prepare and maintain the seating chart prior to each service period.
• Monitor guest flow throughout the shift to maintain a smooth dining experience.
• Supervise and support host staff to ensure excellent front-of-house service.
• Train new host team members and provide ongoing guidance to existing staff.
• Ensure all tables are set correctly and dining areas are guest-ready before opening.
• Answer incoming phone calls professionally and handle inquiries, reservations, and guest follow-up.
• Assist with administrative duties such as updating guest records, confirming reservations, and processing payments when necessary.
• Stay informed of overall team performance, identifying problem areas and implementing improvements.
• Act as the ultimate authority on the dining room floor, overseeing all host operations and ensuring seamless coordination of guest flow.
• Perform other related duties as assigned by management.