Host

Chris Baily; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

A Host/Reservationist welcomes guests, answers phones, and helps create a warm dining experience. Responsibilities include managing reservations, providing menus, and guiding guests to tables.

The role supports servers by balancing seating, taking initial questions, and maintaining a smooth flow during peak hours while delivering excellent customer service.

Qualifications

• Excellent guest service skills.
• Clear communication with team and guests.
• Ability to manage reservations and seating plans.

Responsibilities

• Greet guests as they arrive and manage waiting lists.
• Provide menus and answer initial questions from guests.
• Seat guests at tables or in waiting areas and manage rotation.
• Answer phones, take reservations, and handle inquiries.
• Respond to complaints and help resolve issues.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Job description

POSITION PURPOSE

A Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts/Reservationists typically provide menus, take names for reservations, and answer the phone.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• A knowledge of the menu.
• Helping with other positions in the restaurant as needed.
• Providing great customer service.