Lead Hospital Technician

Daniels Sharpsmart; Lancaster (Lancaster County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Benefits from day one

Vacation & Sick Leave

Full-time permanent role (40 hours)

Job summary

Daniels Health & Sharpsmart is seeking a Lead Field Service Representative to support the Field Service Supervisor and supervise a team of five. The role covers daily hospital visits, container service, and coordinating with nursing and EVS staff in multiple facilities across the district.

The position emphasizes hands-on field service in hospital settings, with heavy lifting and a non-seasonal, full-time schedule. A competitive hourly wage is offered, along with full benefits from day one.

Qualifications

• 1+ years of lead experience preferred.
• Experience in a labor-intensive role.
• Excellent organization and problem-solving skills.
• Ability to manage multiple activities simultaneously.
• Stays in consistent contact with field service supervisor and stakeholders.

Responsibilities

• Travel to applicable service sites daily, rotating between 5 hospitals.
• Backfill for field service representatives.
• Arrive on-time in Daniels Health & Sharpsmart uniform and check in with EVS staff.
• Check and service containers according to Daily Service Schedule.
• Exchange containers and transport full containers to storage area to replace cart with empty containers.
• Maintain communication with field service supervisor regarding quality of containers, issues and schedule.
• Periodically communicate with nurses and hospital staff regarding needs.
• Provide management support for field service representatives including addressing concerns, training and shadowing.

Skills

Lead experience

Organization

Problem solving

Multitasking

Communication with supervisor

Tools

Time tracking software

Job description

Daniels Health is searching for a customer service-oriented individual to join us as a Lead Field Service Representative. This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of 5 representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital and providing management support to the field service representatives as needed.

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• Traveling to applicable service sites everyday, rotating between 5 hospitals
• Backfilling for field service representatives
• Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
• Ensures staging area is neat and orderly and all delivery equipment is in working order
• Checks and services containers throughout hospital according to Daily Service Schedule
• Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
• Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
• Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
• Providing management support for field service representatives including but not limited to:
• Addresses and resolves concerns
• Evaluates service and provides training as needed for field service representatives
• Provides clinical staff training for standard and premium accounts
• Shadows representatives as needed to ensure quality service
• Performing waste audits as needed
• Leads and/or assists with customer installs
• Personal transportation to multiple Hospitals!!
• Can-do attitude – someone who is committed to the schedule and success of their team
• 1 + years of previous lead experience is preferred
• Previous experience in a labor-intensive role
• Excellent organization and problem solving skills
• Ability to manage a wide variety of activities at the same time
• Ability to plan, analyze and challenge team
• Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting!!
• Job stability – as an essential service to healthcare we are non-seasonal and recession proof
• Consistent work hours – Monday – Friday (5AM to 3PM)
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one!!
• Permanent position – This is a Full-time permanent role of 40 hours per week!
• Competitive salary – This position is offering a set rate (non‑Negotiable) of $22.00-$24.00 per hour!

Who are we?

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.