Lead Home Care Service Coordinator

addus; Westerville (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Continued Education

Company matched 401K

Daily Pay

Monthly Bonus

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Arcadia Home Care & Staffing in Westerville, OH is seeking a Lead Service Coordinator to oversee administrative operations including HR, payroll, scheduling and client issue resolution. You will lead front-end staff, provide training, and work closely with management to ensure service quality.

The role requires a Bachelor’s degree, 2+ years of healthcare experience and at least 1 year of supervisory experience, with strong communication, organization and problem-solving skills.

Qualifications

• Bachelor’s degree in a related field.
• 2+ years health care experience required.
• 1 year of supervisor experience required.
• Strong communication and interpersonal skills.

Responsibilities

• Answers phones, document detailed messages and direct all messages to appropriate parties.
• Schedules employees as directed by client’s care plan established upon intake.
• Provide Client Care. Able to cover a critical client who does not have a backup in place when an aide is unavailable.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
• Duties will include traveling into the community multiple times a week for marketing, recruiting and client support.
• Knowledge of opening and closing of the office.
• Monitor staff for position covered at all times.
• Notify supervisor of supplies to be ordered.
• Explain office policies to patients as needed.
• Process patient authorizations for treatment and consultations.
• Check all insurance for accuracy, make necessary phone calls.
• Serve as a role model for customer service and mentor support staff.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Flexibility

Education

Bachelor’s degree in related field

Job description

Position Summary

This position is responsible for coordinating administrative business and other operational such as, but not limited to, HR, Payroll, A/P, scheduling direct service staff and resolving client issues. The Lead Service Coordinator will work directly with management, provide leadership, support, training and coverage to front end staff.

Hours

Full Time: Monday through Friday 8 am - 5 pm.

In office

Arcadia Home Care & Staffing 635 Park Meadow Road Ste 208 Westerville, OH 43081

Benefits

• Medical, Dental and Vision Benefits
• Continued Education
• Company matched 401K
• Daily Pay
• Monthly Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties

• Answers phones, document detailed messages and direct all messages to appropriate parties
• Schedules employees as directed by client's care plan established upon intake.
• Provide Client Care. Able to cover a critical client who does not have a backup in place when an aide is unavailable.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.
• Duties will include traveling into the community multiple times a week for marketing, recruiting and client support.
• Knowledge of opening and closing of the office.
• Monitor staff for position covered at all times.
• Notify supervisor of supplies to be ordered.
• Explain office policies to patients as needed.
• Process patient authorizations for treatment and consultations.
• Check all insurance for accuracy, make necessary phone calls.
• Serve as a role model for customer service and mentor support staff.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Position Requirements & Competencies

• Bachelor’s degree in related field.
• 2 plus years of Health Care experience required
• 1 year of Supervisor experience required
• Strong communication skills and interpersonal skills
• Valid driver’s license and proof of insurance is required
• Excellent Organization and Time‑Management skills are required
• Excellent Communication and Grammar skills
• Computer proficiency – MS Office and experience with medical software
• Able to prioritize workload while remaining flexible

Equal Employment Opportunity

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply via text, text 11353 to 334-518-4376.