Lead Home Care Service Coordinator

addus; Chicago (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus is seeking a qualified supervisor to schedule and supervise in-home care workers and clients within a defined geographic area. You will oversee the hiring process, onboard new staff, and ensure care plans are followed to keep clients safe at home.

The role emphasizes strong interpersonal skills, organization, and proficient use of scheduling software. A high school diploma and 6 months of industry experience are preferred.

Qualifications

• Must have strong interpersonal and communication abilities.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Word and Excel; familiarity with scheduling software.

Responsibilities

• Coordinates and drives the field recruiting and hiring process.
• Oversee the new hire process for all new employees and ensure documentation is completed timely and accurately.
• On-board and train new branch Administrative employees.
• Schedules employees as directed by client’s care plan established upon intake.
• Processes patient authorizations and communicates with central admissions; enters reauthorizations into client records.
• Creates and updates work schedules; manages changes due to absences; provides coverage to follow care plans.
• Supervises direct service staff and enforces company policies and standards.
• Assists with the new hire process and ensures documentation is complete and timely.

Skills

Interpersonal skills

Organizational skills

Communication skills

Microsoft Word

Microsoft Excel

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling program

Job description

Position Summary:

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

Hours:

Monday through Friday 8 am to 5 pm

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Coordinates and drives the field recruiting and hiring process.
• Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
• On-board and train new branch Administrative employees.
• Schedules employees as directed by client's care plan established upon intake.
• Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
• Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 6 months of Industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.