Lead Help Desk Technician & IT Trainer

Virginia's Community College System; Chesterfield Court House (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

State employee benefits

Comprehensive health insurance

Virginia Retirement System

Generous annual leave

Remote work flexibility

Professional development

Continuous learning

Wellness resources

Job summary

Brightpoint Community College is seeking a Lead Help Desk Technician/Trainer to deliver Tier 1 and initial Tier 2 support for students, faculty, and staff. The role also leads technology training sessions and develops resources to assist users with desktop, mobile, and cloud-based systems.

The position is on-site in Chesterfield, with remote work flexibility depending on role and department needs. A+ certification and prior IT leadership experience are preferred, with background checks required.

Qualifications

• High school graduation or GED required.
• Strong communication and presentation skills.
• Experience leading/training IT staff or students is preferred.

Responsibilities

• Deliver Tier 1 and initial Tier 2 IT support for users.
• Log and track requests in the Help Desk system; escalate as needed.
• Provide remote assistance for installations and basic IT services.
• Lead development and delivery of technology training sessions for staff.
• Create IT tips and best practices resources.

Skills

Communication

Leadership

Training delivery

Customer service

Education

High school diploma or GED

Tools

Team Dynamix

Job description

Brightpoint Community College is seeking a Lead Help Desk Technician/Trainer to deliver Tier 1 and initial Tier 2 support for students, faculty, and staff. The role also leads technology training sessions and develops resources to assist users with desktop, mobile, and cloud-based systems.

The position is on-site in Chesterfield, with remote work flexibility depending on role and department needs. A+ certification and prior IT leadership experience are preferred, with background checks required.