Lead Help Desk Specialist (TS/SCI) – ITSM Leader

Data Intelligence, LLC; Quantico (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services provider is seeking a Help Desk Specialist to support IT operations for the United States Marine Corps in Quantico, VA. The role involves providing Tier I–III support, leading a technical team, and managing ITSM processes. Candidates must have a minimum of 5 years of experience and an active TS/SCI security clearance. This position is critical for maintaining high security and service levels in a challenging IT environment.

Qualifications

• 5+ years of experience leading technical personnel in a service desk environment.
• Active Top Secret/SCI (TS/SCI) security clearance is required.
• ITIL v3 Foundation Certificate is mandatory.

Responsibilities

• Provide Tier I–III Help Desk support according to ITIL best practices.
• Lead and mentor a team of technical support personnel.
• Manage and improve ITSM processes using relevant tools.
• Collaborate to ensure secure and stable IT environments.

Skills

Leadership in IT personnel management

IT service management

Business process management

Problem resolution and escalation

Collaboration with cybersecurity teams

Tools

BMC ITSM Suite

HP Software solutions

Microsoft SharePoint

IBM Mainframe utilities

Job description

A technology services provider is seeking a Help Desk Specialist to support IT operations for the United States Marine Corps in Quantico, VA. The role involves providing Tier I–III support, leading a technical team, and managing ITSM processes. Candidates must have a minimum of 5 years of experience and an active TS/SCI security clearance. This position is critical for maintaining high security and service levels in a challenging IT environment.