Lead Guest Services & Ski-Valet Supervisor

Vail Resorts; Truckee (CA); Vor Ort; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free employee passes

Free ski lessons

40% retail discount

Wellness benefits

Training & development

Zusammenfassung

Vail Resorts in California is hiring for winter seasonal roles including Clubhaus and Ski Valet leadership. Start with a focus on exceptional guest service, handling reservations, and coordinating night and day operations to ensure a seamless guest experience.

The team delivers concierge services, locker access, and resort perks while maintaining the highest standards of professionalism in a fast-paced mountain setting.

Qualifikationen

• Previous guest service experience.
• Must be able to communicate fluently in English.
• Highly organized with multi-tasking ability in a fast-paced environment.
• Ability to lift 30 lbs, transport equipment, and move large rolling ski racks.

Aufgaben

• Model exceptional guest service with personalized interactions.
• Acknowledge guests promptly and build rapport, learning guests' names.
• Serve as on-floor operations leader for CLUBHAUS and Ski Valet.
• Handle guest information with confidentiality and integrity.
• Lead daily operations including opening/closing procedures.
• Train and coach team to improve service quality.
• Promote in-house events and resort activities.
• Ensure safety, cleanliness, and organization in all work areas.

Kenntnisse

Guest service

Communication

Teamwork

Tech-savvy

Organized

Problem solving

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Outlook

Jobbeschreibung

Vail Resorts in California is hiring for winter seasonal roles including Clubhaus and Ski Valet leadership. Start with a focus on exceptional guest service, handling reservations, and coordinating night and day operations to ensure a seamless guest experience.

The team delivers concierge services, locker access, and resort perks while maintaining the highest standards of professionalism in a fast-paced mountain setting.