Lead Guest Service Associate - Sales & Guest Experience (University Place )

NORTH AMERICAN WAX COMPANY LLC; University Place (WA); On-site; USD 24,108 - 25,830; Part time

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring a Guest Service Associate in University Place, WA. The role is critical in creating a positive first and last impression for guests, emphasizing a cheerful attitude and exceptional service.

Responsibilities include selling wax passes, performing center operations, and educating guests on products. Candidates must have a high school diploma or GED and ideally some relevant experience. This position is vital for maintaining guest satisfaction and achieving center goals.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Sell wax passes.
• Perform opening and closing procedures of the center.
• Manage the flow of guests and assist with questions.
• Educate all guests on product portfolio and wax passes.
• Maintain center cleanliness and product displays.
• Participate in community events and team marketing.

Job description

Job Details

Location: 3556 Market Place W Suite 110 - University Place, WA 98466

Salary: $17.50 - $18.75 hourly

Position Summary: The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Responsibilities

• Sell wax passes.
• Perform opening and closing procedures of the center.
• Manage the flow of guests in and out of the center and assist with questions as needed, including the Reservation Book regarding the guest's requests and associate's availability.
• Educate all guests on European Wax Center's product portfolio, Strut 365™ and demonstrate products on guests, and explain benefits and savings of Wax Passes and consistency with waxing.
• Maintain the front of the center, including restocking product shelves and refilling brochure and card holders.
• Educate guests on current in-center promotions.
• Check schedule on a weekly basis.
• Arrive to work on time wearing the appropriate dress code and name tag.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing when requested.
• Attend all weekly Strut Sessions (if a Strut Session falls on a day an associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate in Strut Bloomfire by actively commenting on questions and posts.
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working at the location.
• Maintain and exceed center and individual goals.
• Ensure center cleanliness.
• Perform other duties as assigned.

Qualifications

High school diploma or GED required; or one–two years related experience or training. Equivalent combination of education and experience will also be considered.