Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Kirkland (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

European Wax Center in Kirkland, WA is seeking a Guest Service Associate. The role focuses on delivering a cheerful guest experience, selling wax passes, and supporting daily center operations.

This is a sales-oriented position requiring excellent customer service and the ability to educate guests on products and promotions. Responsibilities include greeting guests, managing flow, maintaining the front area, and participating in community events.

Qualifications

• High school diploma or GED required; related experience may be considered.
• Sales experience and client service skills are a plus.

Responsibilities

• Sell wax passes and manage sales at the front desk.
• Open and close the center per procedures.
• Greet guests, answer questions, and manage the guest flow.
• Educate guests about European Wax Center products and promotions.
• Maintain front area, restock shelves, and update brochures.
• Inform guests about in-center promotions and offerings.
• Verify weekly schedule and attend assigned shifts on time.
• Adhere to dress code and company policies.
• Participate in community events and Strut marketing activities.
• Attend Strut Sessions and engage on Strut Bloomfire.
• Create a memorable guest experience using EWC terminology and scripts.
• Strive to meet or exceed center and individual goals.
• Keep the center clean and orderly.
• Perform other duties as assigned.

Education

High School Diploma or GED

Job description

Job DetailsJob Location: 205 Park Lane Ste 205 - Kirkland, WA 98033 Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.