Lead Guest Service Associate - Sales & Guest Experience (Tinley Park )

NORTH AMERICAN WAX COMPANY LLC; Tinley Park (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

European Wax Center in Tinley Park, IL is hiring a Guest Service Associate (GSA) to be the first and last impression of guest experience. This sales-focused position requires a cheerful, energetic attitude and strong communication to educate guests about our services and Strut 365 program.

Responsibilities include selling wax passes, opening/closing the center, guiding guests, maintaining front-of-house, and supporting promotional events.

Qualifications

• High school diploma or GED required; or 1–2 years related experience.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing guest flow and answering questions.
• Educating guests on product portfolio and promotions.
• Maintaining front of the center and restocking shelves.
• Participating in community events and Strut Sessions.

Skills

Sales

Customer service

Communication

Education

High school diploma or GED

Job description

Job Details

Location: 7232 W 191st Street - Tinley Park, IL 60487

Salary: $15.50 - $17.00 per hour

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.