Lead Guest Service Associate - Sales & Guest Experience (LaGrange )

Anchor Point Management Group; La Grange (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

European Wax Center is seeking a Guest Service Associate to greet and assist guests at the La Grange, IL center. The role focuses on delivering a cheerful guest experience while helping guests understand our product portfolio and Strut 365 offerings.

Responsibilities include selling passes, guiding guests through reservations, and maintaining a clean, well-stocked front area. A high school diploma or GED is required, with previous customer-facing or sales experience a plus.

Qualifications

• High school diploma or GED required; or 1–2 years related experience or training.
• Experience in a customer-facing role, comfort with selling services or products.

Responsibilities

• Sell wax passes and educate guests on product portfolios and promotions.
• Open and close the center and manage guest flow.
• Maintain front-of-center appearance and restock shelves as needed.
• Answer questions and assist guests with schedules and reservations.
• Represent the brand with a cheerful, positive attitude and follow policies.

Skills

Customer service

Sales

Communication

Teamwork

Education

High school diploma or GED

Job description

Job DetailsJob Location: 1 W Harris Ave, La Grange, IL - La Grange, IL 60525Salary Range: $15.50 - $17.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.

A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin.

Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.

Please note that this is a sales position.

Duties and Responsibilities:

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.