Lead Guest Service Associate - Sales & Guest Experience (Norridge Mrktpl )

Anchor Point Management Group; Norridge (IL); On-site; USD 21,000 - 23,000; Full time

Job summary

European Wax Center is seeking a Guest Service Associate at our Norridge, IL location. You will be the first and last impression for guests, delivering a cheerful, sales-driven experience and promoting wax passes and products.

The role requires punctuality, strong customer service skills, and the ability to manage guest flow, educate clients on offerings, and uphold center standards in a fast-paced environment.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.
• Sales-focused role with emphasis on promoting wax passes and product education.
• Strong customer service and communication skills expected.

Responsibilities

• Sell wax passes and educate guests on European Wax Center products and promotions.
• Open and close the center according to procedures.
• Manage guest flow and assist with questions; handle reservation requests and staff availability.
• Educate guests on product portfolio and demonstrate benefits of Wax Passes and Strut 365.
• Maintain front-of-center cleanliness and restock shelves and brochures.
• Communicate in-center promotions and monitor weekly schedules.
• Arrive on time in proper dress code and name tag; follow all policies.
• Participate in community events and weekly Strut Sessions; engage on Strut Bloomfire.

Skills

Sales

Customer service

Education

High school diploma or GED

Job description

Job Details

Job Location: 4504 N. Harlem Ave, Norridge, IL - Norridge, IL 60706

Salary Range: $15.50 - $17.00 Hourly

Position Summary: The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.