Lead Guest Service Associate - Sales & Guest Experience (Olympia Cooper Point)

NORTH AMERICAN WAX COMPANY LLC; Olympia (WA); On-site; USD 24,108 - 25,830; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Lead Guest Service Associate in Olympia, WA. This role focuses on exceptional guest service while driving overall center revenue. Responsibilities include managing front-desk operations, training team members, and promoting services.

The ideal candidate will possess strong sales and guest service skills, leadership ability, and be goal-oriented. The position offers benefits such as health insurance and a generous bonus incentive.

Qualifications

• High school diploma or GED required or one to two years related experience.
• Excellent leadership and communication skills.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front-desk operations.
• Maintain a clean center appearance.

Skills

Strong sales and guest service skills

Excellent leadership

Communication skills

Interpersonal abilities

Goal-oriented mindset

Education

High school diploma or GED

Job description

Job Details
Job Location: 1520 Cooper Point Rd SW Suite 330 - Olympia, WA 98502
Salary Range: $17.50 - $18.75 Hourly
Full-Time & Part-Time
Hourly + Sales Bonuses
Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.