Lead Guest Service Associate - Sales & Guest Experience (Lacey Hawks Prairie )

NORTH AMERICAN WAX COMPANY LLC; Lacey (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee - Have fun while be∂

Referral Bonus - Generous Incentive to

Job summary

European Wax Center in Lacey, WA is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. The role will train team members, greet guests, promote services and products, and manage front-desk operations in a fast-paced, in-person setting.

The position emphasizes strong sales, leadership, and interpersonal skills, with availability for evenings and weekends to meet center targets and guest needs.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal skills

Retail experience

Job description

Job Location: 1401 Marvin Rd NE Suite 108, Lacey, WA - Lacey, WA 98516
Salary Range: $18.13 - $18.75 Hourly
Full-Time & Part-Time
Hourly + Sales Bonuses

Work Location: In person

Lead Guest Service Associate Overview

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Benefits (subject to eligibility)

• Full-Time Employees - Other Compensation & Benefits
• Paid Time Off (PTO): Accruals are based on role classification and years of service
• Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked in Washington.
• WA Paid Family and Medical Leave: Participation in the state-mandated insurance program.
• Health & Wellness: Eligible for group medical, dental, and vision insurance (1st of the month following 60 days).
• Associate Discounts: Eligibility for service and product discounts per company policy.
• Retirement: Eligible to participate in the company 401(k) plan.
• Holidays: Includes 7 paid holidays for exempt management

Part-Time/Variable Employees - Other Benefits and Compensation

• Paid Time Off (PTO): Accruals are based on role classification and years of service
• Paid Sick and Safe Leave (PSSL): Accrued at 1 hour for every 40 hours worked.
• WA Paid Family and Medical Leave: Participation in the state program based on qualifying hours worked.
• Associate Discounts: Eligibility for service and product discounts per company policy.