Lead Guest Relations & Front Desk Operations

SMGHA Nevada, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

SMGHA Nevada, LLC seeks a Lead Guest Relations professional responsible for overseeing daily front-desk operations and supporting the Front Office team in delivering exceptional guest service.

This role demands a focus on hospitality, with key responsibilities including supervising front desk agents, analyzing daily reports, and training team members. Prior experience in a high-standard environment and strong leadership skills are essential.

Qualifications

• Minimum 3-5 years’ experience at the Front Desk.
• Ability to oversee front desk operations.
• Strong communication and leadership skills.

Responsibilities

• Supervise front desk agents.
• Assist day-to-day operations at the Front Desk.
• Analyze daily house count and VIP reports.

Skills

Leadership

Customer Service

Communication

Attention to Detail

Education

High school diploma

Tools

Property management systems

Job description

SMGHA Nevada, LLC seeks a Lead Guest Relations professional responsible for overseeing daily front-desk operations and supporting the Front Office team in delivering exceptional guest service.

This role demands a focus on hospitality, with key responsibilities including supervising front desk agents, analyzing daily reports, and training team members. Prior experience in a high-standard environment and strong leadership skills are essential.