Lead, Guest Experience Product Development

Royal-Caribbean-Group-3; Miami (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Royal Caribbean Group's Product Strategy team is seeking a Lead, Product Development to own guest experiences from concept to delivery. Based in Miami and reporting to the VP Product Strategy, you will guide cross-functional teams across ships and destinations to create seamless, immersive, and memorable journeys.

You will lead workshops, develop briefs and playbooks, and ensure feasibility across operations, technology, and finance while driving stakeholder alignment and delivering on the brand

Qualifications

• Minimum 2–3 years in product, design or similar role creating customer experiences.
• Experience collaborating with architects, designers, and innovation consultants is a plus.
• Experience in travel industry is a plus.
• Proven ability to work in fast-paced environments with demanding timelines.
• Strong communication across a large partner ecosystem.

Responsibilities

• Own and launch approved concept strategies and business cases with cross-functional teams.
• Lead ideation, development, documentation, and execution with Design, Operations, F&B, Entertainment, and Revenue teams.
• Create guest experience briefs and playbooks detailing the guest journey.
• Champion guest experience, ensure feasibility across operations, tech, and finance.
• Lead workshops, craft presentations, and influence decisions with stakeholders.
• Travel up to 20% onboarding ships or shipyards.

Skills

Product ownership

Cross-functional leadership

Guest experience

Storytelling

Data-driven

Tools

Project management tools

Presentation software

CRM systems

Job description

Royal Caribbean Group's Product Strategy team is seeking a Lead, Product Development to own guest experiences from concept to delivery. Based in Miami and reporting to the VP Product Strategy, you will guide cross-functional teams across ships and destinations to create seamless, immersive, and memorable journeys.

You will lead workshops, develop briefs and playbooks, and ensure feasibility across operations, technology, and finance while driving stakeholder alignment and delivering on the brand