Sr Analyst, Experiences

Royal Caribbean Group; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading cruise line company is seeking a full-time Product Owner in Miami. The role involves translating product vision into actionable strategies, collaborating with cross-functional teams, and enhancing guest experiences. Ideal candidates have 3-5 years of relevant experience and excellent communication skills. Join this innovative team and contribute to creating exceptional vacation products.

Qualifications

• Experience in driving teams through product development.
• Understanding of consumer technology trends.
• Ability to communicate effectively across various stakeholders.

Responsibilities

• Translate product vision into actionable strategies.
• Develop concepts that drive guest satisfaction.
• Manage long-term goals and timelines.

Skills

Consumer insights

Project management

Communication skills

Cross-functional leadership

Creative problem solving

Education

3-5 years in a product or design role

Job description

Royal Caribbean Group’s Private Destinations Team has an exciting career opportunity for a full time Product Owner, Product Development reporting to the Senior Manager, Product Development. This position will be working onsite from Miami.

Position Summary

Based in Miami, FL and reporting to the Senior Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner is assigned is brought to life as an amazing and uniquely Royal Caribbean International vacation product.

Essential Duties and Responsibilities

At a high-level, responsibilities for this role will include:

1. Product strategy

• Work with Consumer Insights on ways to bring forward the voice of the consumer and deliver products that resonate with guests.
• Partner and collaborate closely with key stakeholders from the various departments across the organization to adapt and evolve the strategy as necessary.

2. Product definition

• Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue.
• Lead aspects of design and execution to continually enhance our products.
• Create stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities.

3. Product delivery

• Communicate changes, updates in direction or priority shifts to cross functional teams while keeping Product Managers up to speed on progress.
• Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision.
• Create startup plans and training materials to ensure each concept/experience is flawlessly executed.
• Work closely with Newbuild and other architectural/design/construction partners to ensure physical products meet brand expectations.
• Leverage data from Insights & Analytics to help inform development of the product.

4. Product standards

• Help share experience guidelines to ensure Creative Agencies, Operations and Newbuild teams (along with new hires within the team) have the needed information to design and build venues that deliver against our desired guest experience.

5. Product roadmap

• Manage our short and long-term goals along complex timelines and deliverables.

Knowledge and Skills

• Experience driving teams through the development of physical products and experiences, with an understanding of how to get consumer-centric solutions to market with a high degree of success.
• While not a technology role there should be a basic understanding of consumer technology trends (mobile device capabilities, wearables, VR, etc).
• Experience developing products grounded in strategies driven by consumer insights.
• Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction.
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company.
• Ability to assemble, lead and influence cross functional teams to execute against a vision.
• Able to craft and tell a compelling, if not influential, story for partners and collaborators.
• Able to document and package detailed operational requirements and experiences.

Results Oriented

• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships.
• Ability to creative problem solve and drive ideas into action, with a positive outlook and willingness to take personal initiative.
• Obsessive attention to detail and follow-through.

Qualifications

• Minimum 3-5 years in a product, design or other similar role developing experiences for consumers.
• Experience bringing high quality products to market.
• Experience working with Architects/Designers/Creative & Innovation Consultants a plus.
• Experience in the travel industry a plus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We’ll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.