Lead Generation Representative

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is seeking a Lead Generation Representative to support the sales team by handling outbound outreach, identifying prospects, and scheduling discovery meetings. This fully remote role collaborates with the business development and customer service teams, based in North Carolina, and requires a 40-hour weekly commitment.

The role emphasizes effective communication, prospect research, and accurate note-taking in Copper CRM, using Five9 and Calendly for outreach and scheduling.

Qualifications

• High school diploma or equivalent.
• No experience required; related outbound outreach, appointment coordination, or business development is preferred.
• Familiarity with Copper CRM, Five9 and Calendly is expected.

Responsibilities

• Review outreach queues, inbound calls, emails, and referrals to prioritize prospects.
• Place outbound calls using Five9 and approved messaging to identify interest.
• Ask discovery questions to understand needs and readiness for a meeting.
• Record outcomes, contact details, and next actions in Copper CRM.
• Send follow-up emails and coordinate meeting details with Calendly.

Skills

Outbound outreach

Appointment coordination

Prospect research

CRM usage

Communication

Time management

Remote work readiness

Attention to detail

Education

High school diploma or equivalent

Tools

Copper CRM

Five9

Calendly

Job description

Job Title: Lead Generation Representative

Monthly Pay: $3,533 - $4,962 USD per month

Summary

Each well-qualified conversation helps the sales team begin with an informed prospect and a clearly scheduled next step. This Lead Generation Representative identifies prospective business contacts, introduces relevant offerings, confirms interest, and books discovery meetings without closing sales. The position sits within the business development team and works under a customer service team lead while partnering with sales representatives and marketing coordinators. This fully remote position is based in North Carolina, United States, and employees work from home in a desk-based setting. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review assigned outreach queues, inbound calls, emails, and referral lists to prioritize prospective contacts for timely outreach.
• Place outbound calls through a contact-center phone system such as Five9, using approved messaging to introduce offerings and identify interest.
• Ask focused discovery questions to understand a prospect's business needs, current priorities, preferred contact method, and readiness for a meeting.
• Record call outcomes, contact details, conversation summaries, and next actions in a CRM such as Copper.
• Send clear follow-up emails to prospects who request additional information, cannot be reached, or need a later conversation.
• Coordinate meeting availability with sales representatives using a scheduling and calendar such as Calendly, then provide prospects with accurate meeting details.
• Review public business information to confirm that outreach contacts align with the intended audience and route unsuitable contacts appropriately.
• Respond to basic questions about available products or services using approved reference materials and direct detailed questions to the assigned sales representative.
• Escalate recurring outreach barriers, unclear prospect requests, or system concerns to the customer service team lead with complete notes.
• Share recurring prospect themes and outreach observations with sales representatives and marketing coordinators to support informed follow-up.
• Meet quality expectations through accurate contact details, prompt turnaround, complete notes, respectful outreach, and reliable follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in outbound outreach, appointment coordination, or business development is preferred.
• Familiarity with introductory sales conversations, prospect research, and identifying appropriate next steps is preferred.
• Ability to explain product or service information clearly while keeping conversations focused on meeting readiness.
• Comfortable using a CRM such as Copper, a contact-center phone system such as Five9, and a scheduling and calendar such as Calendly.
• Ability to maintain accurate conversation notes, contact details, and follow-up activities across assigned outreach tasks.
• Sound judgment when deciding whether to schedule a meeting, continue follow-up, or involve a sales representative.
• Reliable computer, high-speed internet, and quiet private workspace required for fully remote work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in North Carolina, United States.
• Structured onboarding and training on a CRM such as Copper, a contact-center phone system such as Five9, and a scheduling and calendar such as Calendly.
• Regular check-ins with the customer service team lead to review outreach progress and priorities.
• Opportunities to build skills in lead nurturing, prospect research, market segmentation, and sales process coordination.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.